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As part of our continued commitment to developing our products and services, NAB conducts research to determine customer satisfaction levels with their use of Internet Banking.
One of the best ways to improve the service is to gather feedback from our customers. NAB engages a number of market research companies including ACNielson Consult to gather feedback information and data.
Currently a random survey may appear as a pop-up when you logout from Internet Banking. The survey contains 7 questions that should take less than 5 minutes to complete. The results of the survey assist us to improve our offering to you.
The survey is optional and if you choose to take part, a permanent cookie will be placed on your computer to ensure that the survey doesn't pop up again.
You may also provide your feedback using the following methods:
Please note:
ACNielson Consult abides by the Code of Professional Behaviour of the Market Research Society of Australia. All ACNielson Consult surveys are completely anonymous and confidential, therefore you can be assured that your privacy is protected. No unsolicited material will be directed to you as a result of this survey. Should you have any concerns or queries regarding privacy please refer to the ACNielson Consult Privacy Policy, or alternatively contact privacyofficer@acnconsult.com
If you have queries related to the survey you may also contact surveys@acnconsult.com
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