Frequently Asked Questions

General

• What is NAB Internet Banking?
• What is the difference between NAB Internet Banking and National Online?
• Can I use NAB Internet Banking for my NAB personal accounts and business accounts?

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Technical Requirements

• Do I need any special software?
• What type of browser do I need?
• Will NAB Internet Banking run on an Apple^® computer?

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Security

• I use Internet Explorer 7 and cannot see the security padlock when using NAB Internet Banking
• What security measures has NAB put in place?
• How does NAB make sure that only I can access my accounts?

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SMS security

• What is SMS security?  
• How do I register for SMS security?
• How does SMS security work?

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Setup - Installation

• How do I start NAB Internet Banking?
• How long does it take to register for NAB Internet Banking?
• I am having trouble registering - what should I do?

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Accessibility

• What is accessibility?
• Which operating systems and browsers work best with the accessibility features of NAB Internet Banking?
• Has NAB Internet Banking been tested with screen reader software?

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Payments - Transfers

• Can I use NAB Internet Banking to make payments or transfers to accounts at other banks?
• What details do I need to make a payment or transfer to another person's (or business') account?
• Can I use NAB Internet Banking to process my payroll?
• Can I use NAB Internet Banking to make payments or transfers to overseas beneficiaries?

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Bill payments - BPAY View

• Which account can I pay bills from?
• What if the Biller I want to pay is not on the BPAY ^® list?
• How many days does it take for a payment to reach the Biller?

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NAB Smart Statements

• What are NAB Smart Statements?
• Will NAB Smart Statements still be classified as a legal document once printed?
• What are the eligible accounts available for NAB Smart Statements?

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Tax payments

• What information do I need to know to make a Taxation payment?
• What do I key in the description field of the funds transfer transaction for a taxation payment?
• What if I don't have an EFT Code?

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Enhanced Internet Banking

• What is “Enhanced Internet Banking”?
• How do I register for Enhanced Internet Banking?
• Which accounts can I transfer money To and From?

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SMS Banking

• What is SMS Banking?
• What can I use SMS Banking to do?
• How will SMS Banking benefit me?
• What accounts can I use with SMS Banking?

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Transaction History

• What accounts are eligible to access the additional transaction history online?
• How do I get access and how do I register to view more than 100 days of transactions?
• Can I still access up to 560 days of transactions if I don’t want to use NAB Smart Statements?

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Miscellaneous

• Which accounts can I access with NAB Internet Banking?
• Why can't I disable my access to an account?
• What type of software packages can I export account and transaction information to?

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International Transfers Online

• How do I register for International Transfers?
• Can I make an International Transfer if I am not SMS Security registered?
• What if I am exempt from SMS security?

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Apple is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.
W3C is a trademark (registered in numerous countries) of the World Wide Web Consortium.
BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.