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When you carry a NAB credit card, help and information is just a phone call away using the following useful numbers:
General product information and account enquiries
NAB Telephone Banking
NAB Internet Banking
Emergency phone numbers
General product information and account enquiries
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Velocity NAB Business American Express® Card 13 10 12, 8am - 8pm EST Monday to Friday
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NAB Business Access Card, NAB Business Card 13 10 12, 8am - 8pm EST Monday to Friday
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NAB Purchasing and Corporate Card 13 10 12, 8am - 8pm EST Monday to Friday
NAB Telephone Banking
NAB customers can register for NAB Telephone Banking by calling 13 22 65 and a Customer Service Representative (available from 8:00am to 8:00pm EST) will issue you with a temporary password immediately. Then you're ready to start Telephone Banking 24 hours a day, seven days a week.
NAB Internet Banking
If you need assistance while banking online, contact NAB Internet Banking Support on 1300 651 656.
Emergency phone numbers
Lost or stolen cards
Call NAB free on 1800 033 103, 24 hours a day, 7 days a week. (Calls from mobile phones are charged at applicable mobile phone rates.)
If you are overseas, call + 61 3 8641 9083, 24 hours a day, 7 days a week.
Emergency travel assistance
Visa Emergency Travel Assistance*
Visa Emergency Travel Assistance* is available 24 hours a day, 7 days a week, whenever you're away from home. Simply call the contact number for the country in which you're travelling. They can help with reporting lost or stolen cards, obtaining replacement cards and emergency cash advances of up to USD5000.
View the Visa Global Service Centre toll free telephone numbers
* Visa Emergency Travel Assistance is provided by Visa International. Neither National Australia Bank Limited ABN 12 004 044 937 nor any other company in the National Australia Bank Group guarantees or accepts liability in respect to Visa Emergency Travel Assistance.
MasterCard Global Service**
MasterCard Global Service** is an emergency travel assistance service available 24 hours a day, 7 days a week. Whenever you are travelling overseas they can help with reporting lost of stolen cards, obtaining replacement cards and emergency cash advances. View the MasterCard Global Service™ toll free telephone numbers.
View the Mastercard Emergency Contacts
** MasterCard Global Service is provided by MasterCard International. Neither National Australia Bank Limited ABN 12 004 044 937 nor any other company in the National Australia Bank Group guarantees or accepts liability in respect to MasterCard Global Service.
American Express Emergency Travel Assist
You can call American Express Emergency Travel Assist at anytime for help when you are travelling overseas. If your card is lost or stolen, they can help arrange a replacement card, they can even put you in touch with an English-speaking doctor or lawyer, get a message to your family or help with admission to a hospital. Simply call the number below, remembering to dial the international access code first and reverse the charges.
+61 2 9273 2730, 24 hours a day, 7 days a week.
American Express Emergency Travel Assist services are provided by International SOS.
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