ConnectID and your digital identity

Types of information you can share

Once you have selected to ‘Verify with ConnectID’ via the chosen business or organisation you can securely share your current personal details with them to help them easily verify that you are who you say you are. This may include an age check, whereby you can verify that you are over 18 years of age, for example. Other details you may share include your:

• name
• address
• phone number
• email address
• age check

How to share your identity data

Sharing your personal identity data is optional. This is how it works:

• When you’re signing up for a new service (such as a retailer or utility company) or making a purchase online, the business may ask you to verify your identity. You can do this using ConnectID where the business or organisation provides this option. This could be instead of manually typing your personal information into a web browser or online form.
• When you choose to use ConnectID, you will be asked to select your preferred organisation known as an ‘identity provider’. When you select NAB as your preferred identity provider you will be redirected to a secure NAB mini app.
• After you authenticate with NAB you’ll need to review the information to be shared with the business and provide your consent.
• You will then be redirected back to the business to complete your transaction or other interaction.  
  

With ConnectID you are always in control of where and when your personal information is shared. ConnectID manages the connection between the organisations, but never handles, sees, or stores your personal information at any time. Your information is exchanged directly between NAB and the business or organisation.

When you use ConnectID, you won’t be asked for your banking password. A one-time passcode will be sent to your phone instead.

Agreeing to share information with a third party

To provide you with a service, a business or organisation may ask you to share your identity information with them. 

They’ll tell you what information they need and, if you consent, this will be shared by your chosen organisation or ‘identity provider’ on a one-time basis.

Your personal details are shared by the identity provider who you already have a relationship with, such as NAB. When you choose to share information with another service provider (such as a retailer or utility company), that service provider will keep the data you consent to give them in accordance with the terms of your agreement with them and their privacy policy.

Again, ConnectID does not see, hold, or store your personal information at any time. It’s just the bridge that connects your data to where you authorise it to go. See ConnectID terms and conditions.

Fees and charges

We will not charge you any fees to share your personal information using ConnectID, however we may receive a commission or other payment from ConnectID for doing so.

Choosing which information to share

When you choose to use ConnectID to share your personal information, you’ll be redirected from the business’s website to NAB. Then, follow the prompts that appear on the screen:

1. Enter your NAB ID (on the back of your card).
2. A one-time password will be sent to your SMS security registered phone number. You’ll never be asked to enter your NAB Internet Banking password to share your data.
3. Enter this one-time password and follow the prompts to confirm you’d like to share your information.
4. ConnectID will facilitate the sharing of your information between NAB and the business through a secure connection.

Is ConnectID safe to use?

ConnectID is accredited by the federal government’s Trusted Digital Identity Framework as an identity exchange. An identity exchange, transfers the information, with your consent, between businesses, in a way which is secure and respects your privacy. For more information about ConnectID’s information handling, please refer to Connect ID’s Privacy Policy, opens in new window.

For more information about NAB’s personal handling information practices, please refer to the NAB Group Privacy Policy (available on the NAB website and by request). Our policy also contains information about how to lodge a privacy-related request, enquiry or complaint.

Secure transmission process

Your data is transferred using the latest security standards with bank-grade security, plus you are choosing where your information is shared from and with whom.

Visit NAB’s security hub for tips on staying safe online.

One-time password verification

You’ll never need to give your NAB Internet Banking password to a third party. If you choose to share your identity data with a business or organisation, a one-time password will be sent to you via SMS to your security-registered phone number to help identify you.

If you don’t have an SMS security-registered phone number, call the NAB Internet Banking Support Team on 1300 651 656 in Australia, (or +61 3 8641 9886 from overseas) Monday to Friday, 7:00am to 9:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

Control over what you share

With ConnectID you’re in control of what data is shared and when.

You only ever share information at your choice. For example, when you are signing up to a service online, you may have the option to use ConnectID – usually as an alternative to typing your details into a web browser. If you choose to use ConnectID, before any data is shared, you will be asked to authenticate with NAB so we know it’s you. You then get to review the data to be shared before agreeing to share it.

How to check your data sharing transactions

You can view all of your past data sharing activities by:

1. Logging into NAB Internet Banking with your NAB ID (on back of your card) and NAB Internet Banking password.
2. From the main menu, tap Profile & Settings and select ‘Data sharing permissions’ from the drop-down list.
3. Open the business or organisation from the list displayed on the Data sharing permissions screen.

If you don’t have an SMS security-registered phone number, call the Internet Banking Support Team on 1300 651 656 in Australia, (or +61 3 8641 9886 from overseas) Monday to Friday, 7:00am to 9:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

When viewing your past data sharing activities/transactions, it is important to note that your ConnectID identity data sharing activity is different to your Open Banking data sharing transactions. You will be able to view them in more detail within your 'Data Sharing permissions’ dashboard in your NAB Internet Banking. For further information about the Open Data scheme visit Open Banking.

I received a notification about using ConnectID and this was not me

Visit our report fraud and scams page for steps you can take immediately if you think your account is at risk.