I use Internet Explorer 7 and can’t see the security padlock on NAB Internet Banking. Where is it?
In Internet Explorer version 6 and earlier the padlock displayed to allow users to confirm they have established a secure connection with a website was located at the bottom right of the browser window.
With the recent upgrade by Internet Explorer to version 7, this padlock has been moved and is now displayed next to the address bar of the browser and is hidden when accessing NAB Internet Banking.
Customers should always confirm they are transacting over a secure connection when using NAB Internet Banking and customers using Internet Explorer 7 can continue to do this by pressing the F11 key when on the NAB Internet Banking login screen. A padlock image (as per below) should be present to validate that a secure connection has been established.
Further information about confirming the validity of security certificates and general security information can be found on this page and through our security section.
What security measures has NAB put in place?
Security for communications and transactions over the Internet is important for both NAB and our customers, and we'd like to let you know that the NAB Internet Banking security system has been selected by our data security experts following extensive research.
Encryption of information between the customer and NAB is provided by industry standard 128-bit SSL encryption technology. This is the current security standard utilised by most banks in Australia in connection with their internet banking customers.
In addition to our sophisticated cryptographic implementation, robust firewall technology is employed to help to protect NAB's internal systems and customers’ information against intrusion from the Internet.
For greater security NAB Internet Banking has the facility to allow you to voluntarily lock your password when logging out from the application. NAB Internet Banking cannot be accessed again until your Internet Banking password is unlocked. To unlock your Internet Banking Password you need to call l 1300 651 656 and enter your Telephone Banking Password when prompted.
NAB has introduced these measures to help provide a secure environment for you to complete your banking. Find out more.
What can I do to maximise security?
For more information visit our section on how to protect yourself against online fraud.
Why has NAB introduced Password Lock?
The ability to lock your Internet Banking password has been introduced to provide security aware customers with a tool which offers peace of mind when banking with NAB. Password Lock now provides customers with control over the level of protection they wish to adopt.
How does locking my password offer me more protection?
By enabling you to voluntarily lock your password prior to logging out from Internet Banking, your account cannot be accessed again until you choose to unlock it. This feature is ideal for people banking in environments that are outside of their control (e.g. public libraries or internet cafés).
Do I have to lock my password each time I log-out from Internet Banking?
No, using the Password Lock function is optional.
How do I unlock my password?
To unlock your Internet Banking password, you must phone 1300 651 656and enter your NAB ID and Telephone Banking password when prompted.
What do I do if I notice an unauthorised transaction has gone through my account?
If you believe your security or personal information has been compromised or you notice a transaction you did not initiate, change your Internet Banking password immediately under the ‘Manage accounts’ menu within Internet Banking and contact the Internet Banking support team on 1300 651 656.
The support hours are located on our Contact us page.
Where can I find more information about my responsibilities when using NAB Internet Banking?
This information is detailed in the NAB Internet Banking Terms and Conditions of use. Find out more.
What do I do if I have made an error with a payment?
If you believe you have made an error with a payment you have submitted, contact the Internet Banking support team immediately on 1300 651 656. The support hours are located on our Contact us page.
Why does NAB monitor Internet and Telephone Banking transactions?
The improved monitoring of all Internet and Telephone Banking transactions is an added service NAB has adopted to help ensure transactions are initiated by authorised persons.
What happens if NAB detects a suspicious transaction?
If a suspicious transaction is detected, one of our operators will investigate to confirm that the transaction is authorised. This may involve phoning the customer to confirm that the transaction was initiated by the correct person.
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