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Make your mobile your personal bank alarm
As part of our ongoing security commitment to NAB Internet Banking customers, we are pleased to offer NAB's free service – SMS Security. Using the ease and speed of text messaging, we’ve made online banking even safer by using your mobile phone as a second level of authentication.
The way it works is simple
- Log in to Internet Banking as usual using your NAB ID and Internet Banking password (first level of authentication).
- When you are making third party payments, we send you a unique one-time security code via SMS to your mobile phone (second level of authentication). Confirm that the payment details are correct and then simply enter the SMS Security authorisation code into the corresponding field in Internet Banking to complete the transaction.
So, even if your Internet Banking password falls into the wrong hands, they don’t have your mobile and can’t complete the payment.
The SMS also alerts you that the attempt has been made to fraudulently access your account, enabling us to work with you to investigate and take appropriate action.
With a whole extra layer of protection, you can bank online with extra peace of mind. It’s like your own personal bank alarm.
SMS Security authorisation limit
To provide greater convenience to you when using ‘pay anyone’ to transfer funds you can switch on the daily SMS Security authorisation limit. The daily authorisation limit allows certain small funds transfers to be verified using your NAB Internet Banking password instead of receiving an SMS Security code. The daily authorisation limit will be set at $300 but may change from time to time to improve customer security and provide greater convenience. You can choose to switch off the daily authorisation limit to ensure that all ‘pay anyone’ funds transfers require an SMS Security authorisation code.
How does SMS Security help you?
- You can bank online with extra peace of mind and protection against fraud
- If an unauthorised transaction to a third party is attempted, NAB will alert you by SMS
- Flexibility to choose your daily transfer limit – $2500 $5000 $10,000 $15,000 or $20,000
- Easily update your contact details online whenever you need
- Enables immediate payments to other people’s NAB accounts (not linked to you) More.
- The SMS Security authorisation limit allows small funds transfers to be conveniently verified via NAB Internet Banking More.
To register for SMS Security:
- Login to NAB Internet Banking, refer to the 'my settings' menu and select 'SMS Security'. Selecting 'Register now' will display the mobile phone number we have stored for you. When you confirm that this number is correct, an SMS Security code will be issued to your mobile phone and you are well on the way to being registered. If a mobile number is not displayed or the number displayed is incorrect please call the NAB Internet & SMS Banking Support Team for further assistance.
- Call the NAB Internet & SMS Banking Support Team on 1300 651 656 or International on +61 3 8641 9886. Select option 1 after entering your NAB ID and telephone banking password.
Use your SMS Security authorisation code to register for NAB Internet Banking:
Call the NAB Internet & SMS Banking Support Team on 1300 651 656 or International on +61 3 8641 9886 to register for SMS Security.
Registering for SMS Security allows you to register for NAB Internet Banking straight away. We will verify your identity using the SMS Security authorisation code sent to your mobile phone in place of your NAB Telephone Banking password. For further information on how to register for NAB Internet Banking go to Getting Started.
For further information, see the SMS Security FAQs.
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