To get a better understanding about managing your NAB account, take a look at the frequently asked questions below. If your question isn’t covered, please call us on 13 13 12 from 8am - 9pm EST, 7 days a week. We'll be happy to help.
Call 13 13 12 from 8am to 9pm EST, 7 days a week
Hearing impaired customers with telephone typewriters can contact us on 13 36 77 from 8am to 8pm EST, Monday to Friday.
How can I check my account balance? With NAB eBanking and NAB Classic Banking accounts you can check your account balance free of charge via NAB ATMs, NAB Internet Banking, NAB Telephone Banking, as well as your regular printed statements mailed to you. Via NAB ATMs, you can also print a free mini-statement that will show your last eight transactions. Note that there is a charge for these services if you have an older style NAB FlexiAccount or NAB FlexiDirect Account.
How much will I be charged if I use a non-NAB ATM? Each time you use a non-NAB ATM it will cost you $2.00 - even if you are simply checking your account balance. Always make sure you use one of our many conveniently located ATMs and you will save on fees. Alternatively, you could consider a NAB Gold Banking account.
What transactions do not incur a fee and are unlimited?
NAB eBanking offers unlimited NAB electronic transactions. This includes EFTPOS, NAB ATM transactions, NAB Telephone Banking and NAB Internet Banking transactions.
NAB Classic Banking offers unlimited NAB transactions including all electronic, branch and cheque transactions. All deposits are also unlimited.
NAB Gold Banking offers all the benefits of NAB Classic Banking, plus unlimited use of more than one million ATMs globally, including non-NAB ATMs.
NAB Investment Cash Manager offers unlimited NAB Internet Banking and NAB Telephone Banking, with the first 10 transactions free each month if you use a NAB ATM, EFTPOS, cheques or a NAB branch.
Withdrawals from National Australia Trustees At Call Common Fund A1 are free where the amount withdrawn is at least $500.
What about banking with cheques? Each cheque withdrawal costs $1 unless you have a NAB Classic Banking account - in which case it is covered by the monthly service fee. If you find you really need a cheque facility, it is a good idea to plan your banking and, if you find you do write two or more cheques per month, choose a NAB Classic Banking account where unlimited cheque transactions are covered. NAB Investment Cash Manager cheques are free if included as part of the free first 10 transactions per month. National Australia Trustees At Call Common Fund A1 cheques are free if the cheque value is at least $500.
Cheques are also one of the most common ways people overdraw their accounts. If you are using cheques make sure you budget for all cheques that you have written, or transfer funds into your account - some people might take a while before they deposit them and the money is drawn from your account later than you make an allowance for. Deduct the amount of any unpresented cheque from your balance to make sure you have the funds to cover the cheque when it is presented.
How can I limit overdrawing? Here's a few tips that might help:
Check your account balance regularly;
Be aware that your account balance displayed may not be up to date on non-NAB ATMs as delays between different bank systems may mean the balance shown is not current;
Know when direct debits or periodic payments are due from your account - or consider cancelling them, or changing the timing so they happen just after you receive your pay;
Make sure you have the funds to cover any unpresented cheque when it is presented; and
Wait for cheques you have received to be cleared before you count on using the funds, sometimes they may be dishonoured due to insufficient funds.
If you think that you may need to overdraw your account from time to time, you can arrange to have an overdraft on most accounts. If you're concerned about a situation where you might overdraw, call us on 13 13 12.
Can bank fees overdraw my account? Bank fees can overdraw your account. A fee is not charged if this happens but you may be charged debit interest while the account remains in debit balance. You can only attract a reference, dishonour, or periodic payment non-payment fee as a result of customer-initiated transactions.
What's the difference between a periodic payment and a direct debit? A periodic payment is a recurring payment that you set up yourself - eg. Paying your rent on the same day each month. These are easy to set up and update yourself. If you don't have enough funds for a periodic payment to go through, you will be charged a periodic payment non-payment fee of $35.
A direct debit is a payment established through a particular merchant, where you have authorised them to draw funds from your account. If you don't have enough funds for a direct debit to go through, you will be charged a dishonour fee of $50.
What is the process for cancelling a direct debit?
To make changes or cancellations to a direct debit you need to speak to the particular merchant. For example, if you wish to cancel your monthly gym membership direct debit, you need to speak directly with your gym.
If necessary, NAB can place a 15 month stop on a direct debit arranged to your transaction account. We then contact the merchant's bank to inform them no further payments can be drawn and the merchant should cancel the arrangement. This is not available for direct debits for credit card payments. Call 13 13 12 for more details, or to arrange a stop on a direct debit.
What about accessing my money overseas?
Our debit cards are compatible with the PLUS ATM network overseas, allowing you to access your money at over 950,000 ATMs worldwide. However, be aware that there is a $4 withdrawal fee at these ATMs and a $1 fee for balance enquiries*.
In addition, a foreign currency transaction fee may be payable for withdrawals made in currencies other than Australian dollars (2% of Australian dollar transaction amount). Exchange rates are calculated by Visa which operates the PLUS network. Individual ATM providers may also impose their own additional charges.
Alternatively, consider NAB Gold Banking which provides unlimited use of more than one million ATMs globally, including non-NAB ATMs, at no extra cost, in addition to all the benefits of NAB Classic Banking.
*These fees do not apply to any account to which a NAB Flexiplus Mortgage facility has been attached, or accounts that form part of a NAB Choice Package or Private Tailored Package.
