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Which account can I pay bills from?
You are able to pay bills from any of your transaction or credit card accounts*.
*Selected billers do not accept credit card payments. If you select an account that a biller will not accept, NAB Internet Banking will reject the payment.
For periodic and future dated payments, NAB Internet Banking cannot verify whether the account is acceptable to the Biller until the due date. You should therefore refer to your bill to confirm that the biller does accept payments from credit cards prior to creating the payment.
What if the biller I want to pay is not on the BPAY® list?
At present, NAB Internet Banking offers the ability to pay registered BPAY® Billers. If your biller does not participate in the scheme, you will not be able to use NAB Internet Banking to make your payment.
Why not ask your biller to enquire about participating in the BPAY® scheme? All the major banks have information about joining this program.
How many days does it take for a payment to reach the biller?
If you pay a biller before the specified cut-off time, the payment will generally reach the biller on the next business day.
If you pay the bill after the specified cut-off time, the payment will generally reach the biller in two (2) business days.
Please refer to the online Help function of NAB Internet Banking for more detailed information.
Can I cancel a payment or transfer?
Yes. You are only able to cancel future dated and periodic Bill payments, single or multiple Funds transfers (i.e. transfers not due for payment today).
Can I modify a payment or transfer?
Yes. You can modify Bill payments, single or multiple Funds transfers that have a status of periodic or future dated (i.e. transfers not due for payment today).
What are the cut-off times for bill payments and funds transfers?
NAB Internet Banking is available 24 hours a day, seven days a week.
Bill payments and single Funds transfers
The following table indicates the cut-off and processing times for Bill payments and Funds transfers.
| If the Payee's account is... |
And you are submitting a single Funds transfer on... |
Funds will be deposited into the payee's account... |
| a NAB account |
any day of the week |
immediately
NB If submitted before 9pm AEST on a business day, the debit and credit will have a statement date of that day. If submitted between 9pm AEST and midnight, the statement date will be the next business day. For Non-business days the debit and credit will have a statement date of the next business day. |
| an account at another financial institution in Australia |
a business day |
before 6pm AEST |
in most cases on the next business day |
| a business day |
after 6pm AEST |
in most cases within 2 business days |
| a weekend or public holiday |
in most cases within 2 business days |
| If you are submitting a Bill payment on... |
The Biller will receive the funds... |
| a business day |
before 6.30pm AEST |
in most cases on the next business day |
| a business day |
after 6.30pm AEST |
in most cases within 2 business days |
| a weekend or public holiday |
in most cases within 2 business days |
NB You have until 1am AEST on the day a future dated or periodic Funds transfer or Bill payment is due to be processed, to modify or cancel it.
Multiple funds transfers
The following table indicates the cut-off and processing times for Multiple funds transfers.
| If the Payee's account is... |
And you are submitting a Multiple funds transfer on... |
Funds will be deposited into the payee's account... |
| a NAB account |
a business day |
between 8am and 5pm AEST |
within 20 minutes |
| a business day |
between 5pm and 10pm AEST |
within 1 hour |
| a weekend or public holiday |
between 8am and 10pm AEST |
within 1 hour |
| any day |
between 10pm and midnight AEST |
at 8am AEST the next day |
| any day |
between midnight and 8am AEST |
at 8am AEST the same day |
| an account at another financial institution in Australia |
a business day |
before 7pm AEST |
in most cases on the next business day |
| a business day |
after 7pm AEST |
in most cases within 2 business days |
| a weekend or public holiday |
in most cases within 2 business days |
NB You have until 1am AEST on the day a future dated or periodic Multiple funds transfer is due to be processed, to modify or cancel it.
If you submit a Multiple funds transfer before 10pm AEST, the debit will have a statement date of today, if submitted between 10pm AEST and midnight, the debit will have a statement date of the next business day.
Why am I receiving the error message 'Payment Rejected. The amount is greater than the maximum amount accepted for this transaction type'?
| If you receive this message you are attempting to... |
which is greater than... |
| transfer money with Funds transfer or Multiple funds transfer function |
your daily transfer limit. |
| your cumulative total of Multiple funds transfer and funds transfers to other accounts at NAB and/or to any financial institution in Australia for that day has exceeded your daily transfer limit. |
| pay a bill |
the transaction limit set by the Biller participating in the BPAY® payment scheme. |
Most billers using the BPAY® payment scheme have a transaction limit applied.
Are there any limits applied to BPAY® billers?
From 20 July 2006 customers who do not have SMS security will have a combined daily payment limit of $2500 for:
- Funds transfers out of your own accounts to other financial institutions
- Funds transfers out of your own accounts to other NAB accounts not linked to you
- BPAY® Bill payments to a biller where the money can then be withdrawn (such as a credit card) View list of billers
Internet Banking customers who are registered for SMS security and Telephone Banking customers who want to make BPAY payments to the billers will have a per transaction limit as specified in the list of billers
These changes do not apply to Bill payments to billers where the money can't be withdrawn when received (such as gas and electricity bills). An SMS code will not be required for these billers from the 20 July 2006..
The NAB is committed to ensuring Internet and Telephone banking remain safe, secure and convenient methods of banking. Funds transferred to selected billers for payments such as credit cards or TAB accounts can be withdrawn or on forwarded as soon as they reach the account often making them a target for fraudulent activity. The reduced limit applied to selected billers aims to minimise the risk of fraudulent activity and safeguard your money while you are using Internet and Telephone banking.
Is there a difference between a BPAY biller and a BPAY View biller?
Yes. Not all BPAY® billers offer the BPAY View functionality . If a biller provides this service, they will usually state it on their paper bill. Visit BPAY's web site to see the full list of current BPAY ViewTM billers.
Can you view the detailed bill from a BPAY View biller in Internet Banking?
No. Internet Banking only displays a summary of the bill with information on the due date, amount due, reference etc. To view the actual details of a bill, a link is provided on the biller name located on the BPAY View bills screen. The biller's web site will open in a new window and display the bill details, usually as you see it in your paper bill.
Does Telstra® need a separate registration to access their detailed bill?
Yes, Telstra® requires you to register with them separately to access your bill pages from their web site. If you have not done this earlier, please follow their registration instructions when you first go to their web page.
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