Personal Finance > News & information > Terms and conditions for personal products > Terms and conditions for NAB Personal Transaction and Savings Products

personal transaction and savings products

Terms and Conditions

effective 24 May 2008

Summary of Important Information

Definitions and Interpretation

Summary of Important Information

Customer Service

You can contact us by:

calling 13 BANK (13 22 65) (8am-8pm) Australian Eastern Standard Time or Australian Eastern Standard Summer Time (whichever is applicable), Monday to Friday, and select the option to speak to a Customer Service Representative;
visiting our website nab.com.au;
writing to us at Level 24, 500 Bourke Street, Melbourne VIC 3000; or
hearing impaired customers with telephone typewriters can contact us via the National Relay Service on 13 36 7 7.

Lost/Stolen Cards/Compromised Personal Identification Numbers (PINs)

If your card is lost or stolen and/or your PIN is compromised or divulged you must immediately notify NAB and provide any information about how the loss / incident occurred by calling:

Within Australia

Freecall 1800 033 103 (24 hours a day – toll free); or

If Overseas

NAB Debit card
International code +613 8641 9083 (Mon-Fri 8:00am - 8:00pm EST) otherwise
International code +613 8641 7905 (all other times)
NAB Visa Debit card
Call reverse charges 24 hours a day
International code +612 9251 3704

Unauthorised transactions

If you believe there has been an unauthorised transaction on your account, please notify NAB by calling 13 BANK (13 22 65) and select the option to speak to a Customer Service Representative.

NAB PIN

You may change your PIN as frequently as you wish at selected NAB Automatic Teller Machines ('ATMs') or Automatic Deposit Machines ('ADMs'). Refer to clause 34.5 of Part D of this document for further guidance on PIN selection. For a complete list of ATM and ADM locations, please contact NAB by:

visiting nab.com.au; or
calling 13 BANK (13 22 65) and selecting the option to speak to a Customer Service Representative.

ATM/ADM emergency

To report an ATM or ADM breakdown or malfunction, or alternatively to query a current ATM or ADM transaction (such as a card not returned by an ATM or ADM or incorrect cash disbursement), please contact NAB by:

calling 13 BANK (13 22 65) and selecting the option to speak to a Customer Service Representative; or
calling, Freecall 1800 036 066 after hours.

Note: As part of NAB's security procedures, transactions conducted at ATMs/ADMs may be photographed.

About this document

This document contains the terms and conditions for:

NAB's Personal Transaction and Savings accounts, and
NAB Visa Debit card; and
NAB Electronic Banking (Debit cards); and
NAB Internet Banking and NAB Telephone Banking

together with the following:

A Guide to Fees and Charges – Personal Banking Fees; and
NAB's flyer 'Indicator Rates – Deposit Products'.

Things you should know

These terms and conditions govern the operation of NAB's personal transaction and savings accounts (listed in the Product Comparison Table) including use of an eligible account with NAB's Visa Debit card and accessing NAB's Electronic Banking (Debit cards) service and NAB Internet Banking and NAB Telephone Banking service.

It is important that you read and understand the terms and conditions set out in this document that apply to your account, card or service. They set out a number of obligations which you need to be aware of including, for example, under clause 7.3 you must promptly check your account statements and report to NAB any transactions recorded which you suspect you did not authorise or the details of which may be incorrect. Also to note is that under clause 10 if you overdraw an account or are overdue in making a payment to NAB, we may elect to use any of your available credit funds to correct the position and then inform you that we have done so.

This document, the fees guide and indicator rates flyer are available from NAB at any time. If you have not already received copies of each item please contact NAB.

Any advice in this document has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, NAB recommends that you consider whether it is appropriate for your circumstances.

Tax File Number Options

Interest earned on a NAB Personal Transaction or Savings account may form part of your assessable income.

If you do not provide your Tax File Number (TFN), Australian Business Number (ABN) or advise that you are eligible for an exemption from providing a TFN or ABN, NAB may be obliged to deduct Pay as You Go Withholding Tax at the maximum marginal tax rate (plus the Medicare levy) from any interest income you earn on your NAB Personal Transaction or Savings account. If you are a non-resident of Australia, NAB may also be obliged to deduct Pay as You Go Withholding Tax.

National Australia Bank Limited ABN 12 004 044 937, Australian Financial Services Licence 230686 is the issuer of each financial product included in this document.

Meaning of words

Words defined throughout this document have the meaning set out in the Definitions and Interpretation section towards the end of this document.

Part A Account terms and conditions

1 Transaction accounts

The following terms and conditions (in addition to those terms and conditions in Part B of this document) apply to the accounts listed below, unless specific terms and conditions apply to your account.

NAB eBanking, NAB Classic Banking, NAB Gold Banking⁶, NAB Concession Card Account, NAB Clear Banking Account, NAB Retirement Account, NAB Passbook Account, NAB Passbook No-Interest Account, NAB FlexiPlus Mortgage Account and NAB Home Equity Line of Credit Account.

How will the accounts work?

1.1 You may deposit any amount and you may withdraw up to the available credit funds from your account, or if your account has an overdraft facility, up to the approved overdraft limit.

1.2 If your account has no overdraft facility and has insufficient credit funds available to satisfy any withdrawal, NAB may block your account from completing the withdrawal until sufficient credit funds are deposited and made available in the account.

1.3 Proceeds of any cheque or other item deposited in your account will not be available until the cheque or other item is cleared.

1.4 There is no minimum account balance which must be maintained.

1.5 Subject to clause 1.12, you may withdraw from your account at any of NAB's branches, subject to you providing suitable identification. You may arrange to access your account through NAB Internet Banking and NAB Telephone Banking or similar electronic service provided by NAB. Such access will be governed by NAB's standard terms and conditions for the service.

1.6 NAB Passbook and NAB Passbook No-Interest accountholders will be provided with a passbook as a record of the transactions on the account. Passbooks must be presented at a NAB branch to make a withdrawal or to enable the recording of other entries such as deposits, interest, pension or salary payments.

1.7 NAB may upon request provide a cheque book to access your account. This is not available for NAB Concession Card accounts, NAB Clear Banking account, NAB Passbook accounts, NAB Passbook No-Interest accounts and NAB Home Equity Line of Credit accounts.

1.8 If you specifically apply for and NAB agrees to give you an overdraft facility with your account, the overdraft facility will be subject to NAB's standard terms and conditions for the facility which will be provided to you at the time. Additionally, NAB may at its discretion, allow you to overdraw your account:

if you do not have an approved overdraft limit, to any amount permitted by NAB from time to time; or
if you do have an approved overdraft limit, to any amount permitted by NAB from time to time, beyond the amount of that limit.

In both these situations, you may be charged default interest and a Reference Fee and/or a Dishonour Fee in accordance with clause 5.

6 This includes transaction accounts that form part of a NAB Choice or NAB Private Tailored package.

NAB Concession Card accounts and NAB Clear Banking account

1.9 You may only withdraw up to the available credit funds from your account and must not allow your account to have a debit balance. An overdraft facility is not available for either the NAB Concession Card account or NAB Clear Banking account.

1.10 If your account has insufficient credit funds available to satisfy any withdrawal, NAB may block your account from completing the withdrawal until sufficient credit funds are deposited and made available in your account.

NAB FlexiPlus Mortgage and NAB Home Equity Line of Credit Accounts

The following specific terms and conditions apply to accounts that NAB establishes in your name to enable you to use a line of credit under:

NAB FlexiPlus Mortgage Facility; or
NAB Home Equity Line of Credit Facility

1.11 You may deposit any amount and you may withdraw up to the available credit funds or up to the approved limit for your line of credit facility.

1.12 Branch access is not available on NAB Home Equity Line of Credit accounts. This account may only be accessed by NAB Internet Banking and NAB Telephone Banking or similar electronic service provided by NAB. Such access will be governed by NAB's standard terms and conditions for the service.

1.13 The line of credit facility which is operated through the account will be subject to NAB's standard terms and conditions for the facility which will be provided to you at the time. Additionally, NAB may at its discretion, allow you to overdraw your account to any amount permitted by NAB from time to time, beyond the amount of your approved limit. Clause 5 applies to any amount overdrawn.

Termination of the account

1.14 When your line of credit facility that is operated through the account is cancelled and all monies have been repaid, the account will be closed or your account will be changed into a NAB transaction account acceptable by NAB, as directed by you.

When will I receive statements?

1.15 NAB will send you statements of account at least 6 monthly, unless you request otherwise. If a NAB Visa Debit card is linked to your account a statement will be sent to you bimonthly, unless you request otherwise.

1.16 NAB Concession Card accountholders will be sent statements of account at least every 3 months unless you request otherwise.

1.17 Statements are not available for NAB Passbook and NAB Passbook No-Interest accounts.

1.18 NAB FlexiPlus Mortgage and NAB Home Equity Line of Credit accountholders will be sent statements of account monthly unless you request otherwise.

1.19 Amounts on your statement of account will be expressed in Australian dollars.

Eligibility criteria

Some accounts are only available to eligible customers.

1.20 In the case of joint accounts, at least 1 accountholder must satisfy the eligibility criteria. NAB FlexiPlus Mortgage account and NAB Home Equity Line of Credit account require all account holders to satisfy their respective eligibility criteria.

NAB Concession Card account

Who is eligible for this account?

1.21 You must be the holder of a current:

Pensioner Concession Card; or
Commonwealth Health Care Card; or
Commonwealth Seniors Health Card; or
Department of Veterans' Affairs Card.

Any pension or allowance you receive as a consequence of being the holder of such a card must be deposited into a NAB Concession Card account established in your name.

1.22 Concession Card holders (referred to in clause 1.21) may only open 1NAB Concession Card account.

NAB Retirement account

Who is eligible for this account?

1.23 You must be:

aged 55 or over and retired; or
receiving a Department of Social Security/Veterans' Affairs pension or allowance which is subject to deeming.

2 Savings accounts

NAB Smart Junior Saver, NAB Smart Reward Saver and NAB iSaver accounts

How will the accounts work?

NAB Smart Junior Saver and NAB Smart Reward Saver accounts

2.1 You may deposit any amount and you may withdraw up to the available credit funds from your NAB account. Proceeds of any cheque or other item deposited in your account will not be available until the cheque or other item is cleared.

2.2 There is no minimum account balance which must be maintained.

2.3 You may withdraw from your account at any of NAB's branches, subject to you providing suitable identification. You may arrange to access your account through NAB Internet Banking and NAB Telephone Banking or similar electronic service provided by NAB. Such access will be governed by NAB's standard terms and conditions for the service.

NAB iSaver

2.4 When you apply to open a NAB iSaver account you agree to have and maintain a NAB personal transaction account while your NAB iSaver account remains open (each such NAB account “the eligible NAB account”).

New NAB accountholders agree to open any 1 of the following accounts as an eligible NAB account: NAB eBanking, NAB Classic Banking, NAB Gold Banking, NAB Clear Banking, NAB Retirement account, NAB Concession Card account or NAB FlexiPlus Mortgage account.
Existing NAB accountholders may use any 1 of the following accounts as an eligible NAB account:
NAB Smart Access, NAB Smart Direct, NAB FlexiAccount, NAB FlexiDirect, Graduate Package Transaction account or Tertiary Students Package FlexiAccount.

2.5 Your NAB iSaver account must be used in conjunction with your eligible NAB account. The eligible NAB account will be governed by the standard terms and conditions applicable to that particular account.

2.6 You may have more than 1 NAB iSaver account. Each NAB iSaver account can be used in connection with 1 or more eligible NAB account(s).

2.7 There is no minimum deposit required to open the NAB iSaver account.

2.8 There is no minimum account balance that must be maintained. However NAB may close your NAB iSaver account if for any period greater than 3 months your account balance remains at nil.

2.9 You must arrange to access your NAB iSaver account through NAB Internet Banking or NAB Telephone Banking or similar electronic service provided by NAB. NAB's standard terms and conditions for these services will apply.

2.10 The initial deposit to your NAB iSaver account can be made at a NAB branch, or via NAB Internet Banking or NAB Telephone Banking with funds from your eligible NAB account using the funds transfer option. The proceeds of any cheque or other item deposited into your NAB iSaver account will not be available until the cheque or other item has been cleared.

2.11 After the initial deposit, other deposits to your NAB iSaver account can only be made by transferring funds from your eligible NAB account. This can be done by using the funds transfer option in NAB Internet Banking or NAB Telephone Banking. You must not at any time make cash or cheque deposits at NAB branches or agencies or through ATMs.

2.12 You may arrange for regular deposits to be made to your NAB iSaver account from your eligible NAB account by setting up a periodic payment instruction through NAB Internet Banking or NAB Telephone Banking. Periodic payments will be governed by NAB's standard terms and conditions relating to the service.

2.13 You may request to set up a balance transfer facility from your eligible NAB account to your NAB iSaver account. NAB may accept or reject your request at its discretion. The balance transfer facility will enable automatic funds transfer from your eligible NAB account to your NAB iSaver account at intervals you have specified when the balance of your eligible NAB account reaches a limit you have specified. You may not transfer amounts from your NAB iSaver account using the balance transfer facility. To request a balance transfer facility please visit your nearest NAB branch.

2.14 You may deposit salary, dividend distributions and other regular deposits direct to your NAB iSaver account by direct credit or by periodic payment from another NAB or non-NAB account.

2.15 You are not able to set up direct debits or periodic payments from your NAB iSaver account to another NAB or non-NAB account.

2.16 You may only withdraw up to the available credit funds from your NAB iSaver account and must not allow that account to have a debit balance. If NAB at its discretion, allows a withdrawal which overdraws your NAB iSaver account then until you put the account in credit you may be charged default interest and a Reference Fee and/or Dishonour Fee in accordance with clause 5.

2.17 Withdrawals can only be made from your NAB iSaver account by transferring funds to your eligible NAB account through NAB Internet Banking or NAB Telephone Banking.

2.18 Withdrawals cannot be made via ATM or EFTPOS or at any NAB branch. In addition, transfers via NAB Internet Banking or NAB Telephone Banking cannot be made from your NAB iSaver account to any credit card or loan account and you cannot pay bills from your NAB iSaver account using Bpay®.

2.19 Your NAB iSaver account can only be closed at a NAB branch. As you need to maintain an eligible NAB account you must close your NAB iSaver account before closing your eligible NAB account. You are not required to close your eligible NAB account when you close your NAB iSaver account.

When will I receive statements?

2.20 NAB will send you statements of account for the NAB Smart Reward Saver and NAB Smart Junior Saver account at least every 3 months and at least 6 monthly for the NAB iSaver account, unless you request otherwise.

®Registered to B pay Ltd ABN 69 079 137 518

Eligibility criteria

NAB Smart Junior Saver and NAB Smart Reward Saver accounts

Who is eligible for this account?

2.21 You must be under 18 years of age to hold a NAB Smart Junior Saver account. You may hold the account solely or jointly with another person such as a parent or guardian.

2.22 Upon turning 18 years of age, you will cease to be eligible for the NAB Smart Junior Saver account as set out in clause 2.21. At this time, your NAB Smart Junior Saver account will automatically convert to a NAB Smart Reward Saver Account.

2.23 Accountholders under 18 years of age may be required to have a parent/guardian or other adult sign the application form to open a NAB Smart Junior Saver or NAB Smart Reward Saver account and provide suitable identification for themselves and you.

3 Account features - terms and conditions

The following terms and conditions also apply to the accounts referred to in this Part A, unless specific terms and conditions apply to your account.

What interest will I receive?

3.1 Interest is calculated and paid in accordance with the terms and conditions set out in clause 4 of this document. The NAB Passbook No-Interest, NAB Clear Banking and NAB Concession Card accounts will not earn any interest.

What electronic access options are available?

3.2 For information on the electronic access options available refer to the Product Comparison Table.

What fees are applicable to these accounts?

3.3 NAB may debit your account with account fees and other standard service fees, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees', available from NAB at any time.

3.4 There are no account service fees or transaction fees applicable to the NAB iSaver account. However other standard service fees may apply to the NAB iSaver account and account service fees and other standard service fees may apply to your eligible NAB account, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees', available from NAB at any time.

3.5 NAB may debit your account with government charges, duties and taxes relating to your account. For further information refer to NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees', available from NAB at any time.

4 Calculation and payment of Interest

NAB eBanking, NAB Classic Banking, NAB Gold Banking7, NAB Retirement Account, NAB Smart Junior Saver, NAB Smart Reward Saver, NAB iSaver, NAB Passbook Account, NAB FlexiPlus Mortgage Account and NAB Home Equity Line of Credit Account.

4.1 Where interest is payable by NAB, it is calculated on the daily credit balance of your account, as at the end of each day up to and including the day before the last banking day of each period as set out in the table below. If applicable NAB will credit the interest to your account the next banking day. Excluded from the daily credit balance of your account (where applicable) are any outstanding authorisations which are not posted to your NAB Visa Debit account as at the end of each day.

	Interest Paid Monthly	Interest Paid Quarterly*
NAB eBanking
NAB Classic Banking
NAB Gold Banking⁷
NAB Retirement Account
NAB Smart Junior Saver
NAB Smart Reward Saver
NAB iSaver
NAB Passbook Account
NAB FlexiPlus Mortgage Account
NAB Home Equity Line of Credit Account

* Quarterly interest is paid at the end of March, June, September and December.
7 This includes transaction accounts that form part of a NAB Choice or NAB Private Tailored package.

Different rates may apply to different levels of your account balance (rates may also fluctuate). These levels of account balance and the rates applicable to them are notified to you at the time you open your account. Rates are detailed in NAB's flyer 'Indicator Rates – For Deposit Products'. This flyer forms part of these terms and conditions.

For NAB Retirement Account the applicable rate applies to the applicable portion of your account balance. For example, one interest rate may apply to the first $1,999.99 of your account balance, while different interest rates may apply to the remainder of your account balance.

NAB Smart Junior Saver and NAB Smart Reward Saver accounts – Bonus Interest

4.2 Subject to clauses 4.3 and 6, NAB may also pay bonus interest calculated on the daily credit balance of your account as at the end of each day up to and including the day before the last banking day of each month and if applicable will credit the interest to your account the next banking day.

4.3 NAB may pay bonus interest on your account when you make at least 1 deposit to your account in the month and no withdrawals in the month. Any bonus interest paid is in addition to the base interest earned on your account.

4.4 To determine whether bonus interest is payable:

the month is defined as:
1. commencing on the day your account is opened, and then subsequently the first day of each month thereafter; and
2. ending on the second last banking day of each month; and
at least 1 deposit must be made to your account on or before the second last banking day of the month; and
any deposit made on the last banking day of the month is excluded.

If you make any withdrawals in a month you will not earn bonus interest on your account.

4.5 If you close your account or vary the account type before the end of the month, your account will not receive any bonus interest for the month.

5 Overdrawn accounts

5.1 If your account⁸ is overdrawn without an approved overdraft limit (or beyond the amount of any approved overdraft limit), you must put the account in credit (or within the amount of the limit) within 7 days.

5.2 You will pay NAB interest⁹ at the default rate applicable to personal accounts on the overdrawn amount and for the period of time your account remains overdrawn. The default rate is set out in NAB's flyer 'Indicator Rates - Deposit Products'. You will be notified of any change to the default rate. It is also available from NAB.

5.3 Interest is calculated on the daily debit balance of your account as at the end of each day (up to and including the day before the last banking day of each month) and will be charged to your account on the last banking day of each month.

5.4 You may also incur a Reference Fee and/or a Dishonour Fee, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.

8 Not applicable for NAB Passbook Accounts
9 Default interest will not be payable where there is a NAB FlexiPlus Mortgage or NAB Home Equity Line of Credit limit or any other approved NAB overdraft facility limit which is operated through the account

6 NAB Offset arrangements

Am I eligible, and if so, how do I apply?

6.1 You may apply to NAB to participate in either NAB Loan Trimmer or NAB 100% Offset arrangement. NAB may accept or reject your application at its discretion.

6.2 Each offset arrangement is only available on certain deposit and loan accounts specified by NAB. Unless NAB otherwise agrees, only 1 loan and 1 deposit account can be linked to a NAB 100% Offset arrangement whereas 1 loan and up to 10 deposit accounts can be linked to NAB Loan Trimmer.

6.3 An offset arrangement may not link a loan account with a deposit account which includes a name or names other than the name(s) in which the loan account is held.

6.4 While you have an offset arrangement, the following relevant terms override the provisions relating to the calculation and payment of interest applying to:

any linked deposit account, except while this account has a debit balance; and
your linked loan account, except if the credit contract relating to the linked loan account contains specific provisions relating to the calculation and payment of interest while you have an offset arrangement. If the exception applies, then those specific provisions, in addition to others, apply in respect of your linked loan account while you have an offset arrangement.

How will an offset arrangement change my deposit account?

6.5 While you have an offset arrangement, any linked deposit account will not earn any interest even if the credit balance of your account exceeds, or if there is more than 1 linked deposit account, the total credit balances of those accounts exceed, the unpaid balance of your linked loan account.

6.6 If you wish to vary the offset arrangement in any way or you wish to change from one offset arrangement to the other, you must make a fresh application to NAB to participate in an offset arrangement.

6.7 You or NAB may end the offset arrangement by giving 7 days' notice to the other. However, if you default under your linked loan account, NAB may end the offset arrangement immediately by giving you a notice to this effect.

6.8 It is your responsibility to monitor the credit balance of the linked deposit account, or if there is more than one linked deposit account, the total credit balances of those accounts, as against the unpaid balance of your linked loan account to achieve the best results for you under the offset arrangement.

How will NAB Loan Trimmer change my loan account?

6.9 Despite the following, the daily rate (being the annual percentage rate divided by 365) payable on any part of the unpaid balance of your linked loan account at the end of a day shall not be reduced below zero.

6.10 The daily rate payable by you on each dollar of the unpaid balance of your linked loan account at the end of a day will be reduced by the daily rate otherwise payable on:

each dollar of the credit balance of the linked deposit account; or
if there is more than one linked deposit account, on each dollar of the credit balance of each of those accounts taken in such sequence as NAB determines, at the end of the day

6.11 If:

the credit balance of the linked deposit account exceeds; or
there is more than one linked deposit account, the total credit balances of those accounts exceed, the unpaid balance of your linked loan account at the end of a day

then the daily rate payable by you on each dollar of the unpaid balance of your linked loan account at the end of the day will be further reduced by an amount calculated as follows:

excess credit funds x daily rate otherwise payable on those excess credit funds ÷ unpaid balance of your linked loan account at the end of the day.

6.12 If different daily rates would have applied to different parts of the excess credit funds but for the fact that no interest is payable on any linked deposit account while NAB Loan Trimmer applies, this calculation will be applied separately to each part of the excess credit funds, and the results added.

6.13 NAB may provide concessions in respect of certain fees and charges which would otherwise be applicable to any linked deposit account, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.

How will NAB 100% Offset change my loan account?

6.14 The daily interest charges which would otherwise be payable on a day under your linked loan account will be calculated by deducting the credit balance of the linked deposit account from the unpaid balance of your linked loan account at the end of the day and then applying the daily rate (being the annual percentage rate divided by 365) to the result.

6.15 If the credit balance of the linked deposit account exceeds the unpaid balance of your linked loan account at the end of a day, no interest will be charged under the loan for that day.

7 Payment facilities

7.1 Cheques

NAB provides cheque access to certain accounts. These accounts are listed in the Product Comparison Table. If you have cheque access to an account, the following terms and conditions apply:

7.1.1 General provisions

Each cheque must be completed properly and with due care so as to avoid fraudulent alteration and in accordance with the signing authority you give NAB.
When a cheque is drawn on your account by any person, it will, when the cheque is handed to NAB:
1. be deemed to be a request by you to NAB to withdraw funds from your account for the amount shown on the cheque; and
2. constitute an authority to pay those funds to the payee, endorsee, holder, bearer, depositor or presenter of the cheque or that person's bank.
If there are not enough 'cleared funds' in your account when the cheque is presented for payment, NAB may dishonour or pay the cheque at its discretion. This may result in your account being overdrawn.
The person signing the cheque must:
1. (sign any alterations;
2. date the cheque the date on which it was signed; and
3. complete the details.
You must notify NAB immediately on 13 BANK (13 22 65) if you have any cause whatsoever to suspect that a cheque drawn on your account has been forged or fraudulently altered in any way or has been drawn in whole or in part without authority from you.
You must take reasonable care and precautions to prevent unauthorised, stolen, forged or fraudulently altered or drawn cheques being presented to NAB.
You must keep cheque forms issued to you in a safe place and you must notify NAB immediately on 13 BANK (13 22 65) if they are lost, stolen or misused. If you do not, then subject to any applicable law, you do not have any right to make a claim against NAB in respect of such a matter (for example, a forged cheque).
You authorise NAB to pay a cheque drawn on your account, even though it is a stale cheque within the meaning of the Cheques Act 1986.
You authorise NAB to pay a post dated cheque drawn on your account at any time before the date of the cheque arrives.

7.1.2 Stopping payment on a cheque

You may stop payment on a cheque before it has been paid by providing the cheque details required by NAB. To stop payment, immediately notify NAB by;
1. (i) calling NAB on 13 BANK (13 22 65) between 8am and 8pm (EST), Monday to Friday; or
2. (ii) notifying any NAB branch either in person or by phone.
If you advise NAB by phone, your written confirmation may be required.
NAB may charge a fee for stopping payment on a cheque, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.

7.1.3 Dishonouring cheques

Your cheque may (at NAB's discretion) be returned unpaid or 'dishonoured' in certain circumstances, such as where:
1. there are not enough available funds in your account or your overdraft limit is not enough to cover the cheque;
2. there is some irregularity or omission with your cheque, for example your cheque is unsigned, is more than 15 months old, has a date that has not yet arrived or has been materially altered (e.g. by a change for the amount originally stated on it) and you have not signed the alteration;
3. you have instructed NAB to stop payment of your cheque; or
4. NAB has received notice of your mental incapacity or of your death.
You may also incur a Dishonour Fee, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.

7.1.4 Crossing Cheques

A cheque with two parallel lines across it, with or without the words 'not negotiable' written between them, is a crossed cheque. When you cross a cheque, you are telling the bank that the cheque must be paid into an account with a financial institution and not cashed. If NAB does cash the cheque, it may be liable for any loss suffered by the true owner.
A crossing may be added by you when you make a cheque or by any person who obtains possession of your cheque.

7.1.5 'Not Negotiable' cheques

The words 'not negotiable' between two parallel lines across the face of a cheque mean that, where the cheque is transferred, the person who obtains the cheque has no greater rights than the person who transferred it to him or her.

For example, your cheque might be stolen and then passed on by the thief to another person. That person might then obtain payment of the cheque. In this case, if the cheque was crossed and marked 'not negotiable', the person from whom the cheque is stolen might recover the amount of the cheque from the person who obtains payment of the cheque, even though the person who has obtained payment may not have done anything wrong.

7.1.6 'Account payee only' cheques

If you write the words 'account payee only' on a cheque, you are warning the bank with which the cheque is deposited that the cheque should be paid only to the person named in the cheque as payee.
The words 'account payee only' do not prevent the transfer of a cheque.

7.1.7 'Or bearer' or 'order' cheques

The words 'or bearer' (except where the cheque is crossed), mean that a bank may pay the cheque to whomever is in possession of the cheque, not only the person named on the cheque, even if that person found or stole it, unless NAB has reason to suspect that the cheque might have fallen into the wrong hands. If you delete these words, the cheque becomes an 'order' cheque.
If the cheque is an 'order' cheque, then (except in cases where the cheque is crossed and must therefore be collected by a bank) the bank on which the cheque is drawn should only pay it:
1. to the named payee; or
2. to any other person to whom the named payee, by endorsing the cheque on the reverse side, has ordered it to be paid.

7.1.8 Unauthorised alteration of your cheques

When you write a cheque, you should take care to reduce the opportunity for forgery and fraud. You have a duty to complete the cheque so as not to mislead NAB or make it easy for someone else to alter your cheque.
Ways to assist you to correctly complete a cheque are:
1. do not leave gaps between the words or figures;
2. begin the amount in words as close as possible to the left hand side;
3. begin the amount in figures as close as possible to the dollar sign ($);
4. never write a cheque in pencil or ink that can be rubbed out;
5. never sign a cheque before it is used or filled out; and
6. always write the amount of the cheque in words as well as figures, because words are harder to alter without your authority.

7.1.9 When is a cheque 'cleared'?

You should allow a minimum of 3 banking days for a cheque that is deposited into your account to clear, after which time the funds are available to you.
Normally you will not be able to withdraw the value of a cheque you deposit until the cheque is cleared, even though your account will be immediately credited with the proceeds of the cheque. This rule also applies to cheques made payable to 'cash'.
If a cheque you have deposited is dishonoured NAB will advise you. NAB will also reduce the balance of your account by the amount of the cheque already credited.

7.1.10 Special clearance

You can arrange for a cheque to be cleared in less than the usual time by requesting a special clearance. Special Clearance fees are detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.

7.1.11 Third Party cheques

If you present a cheque which is payable to someone else or it appears to belong to someone else (third party cheque), NAB may, in its discretion, refuse to accept that cheque for deposit or refuse to cash it or may require you to comply with some conditions before it will accept that cheque for deposit or cash it.

7.1.12 Bank cheques

Bank cheques are cheques instructing payment from the bank itself rather than from a customer's account. They are designed to provide an alternative to carrying large amounts of cash when a personal cheque is not acceptable.

Bank cheques are usually requested because of the higher likelihood that they will be paid. However bank cheques should not be regarded as equivalent to cash.

Bank cheques can be purchased by NAB and non-NAB customers and a fee is charged. A bank may dishonour a bank cheque if:

the bank cheque is forged or counterfeit;
the bank cheque has been fraudulently and materially altered;
a fraud or other crime has been committed;
the bank is told the bank cheque has been lost or stolen;
there is a court order restraining the bank from paying a bank cheque;
the bank has not received payment or value for the issue of the bank cheque; or
a bank cheque is presented by a person who is not entitled to the cheque proceeds.

If a bank cheque is lost or stolen, NAB will, on certain conditions provide a replacement cheque for a fee.

7.2 Direct Debits

You may make regular payments to a third party (Debit User), by authorising the Debit User to debit your account with NAB. For eligible accounts refer to the Product Comparison Table.

7.2.1 General provisions

The Debit User will provide you with their direct debit request agreement. Only Debit Users approved by a financial institution can make these arrangements on your behalf.
The Debit User request may provide for the debiting of your account with any amount charged by the Debit User. You may, however, be able to limit the amount or ask that the charging be delayed until after the issuing of a billing advice to you. These arrangements are between you and the Debit User.

7.2.2 Disputed Debits

You must notify NAB as soon as possible if you suspect or believe that an amount debited to your account was unauthorised or otherwise irregular. Either visit your branch or call a Customer Service Representative on 13 BANK (13 22 65) between 8am and 8pm (EST), Monday to Friday. NAB will promptly process your instruction.
If you lodge a written claim with NAB regarding a disputed amount, you should receive a response within 7 banking days.
NAB suggests you also contact the Debit User. This may be especially helpful if you believe that an incorrect amount has been debited to your account.

7.2.3 Cancellation of direct debit authority

You may cancel your direct debit arrangements with a Debit User by calling NAB on 13 BANK (13 22 65) or visiting your branch and completing a cancellation request. If you advise NAB by phone, your written confirmation may also be required. NAB will promptly process your instruction and stop further debits to your account. NAB will advise the Debit User of your request to cancel the authority. NAB suggests you also contact the Debit User. This may be especially helpful when resolving complaints about incorrect charges.
To arrange for a direct debit by the Debit User to be resumed on your account, you will need to contact the Debit User and you will also need to contact NAB and cancel the stop payment.

7.2.4 Non-payments

If there are insufficient cleared funds in your account to meet a direct debit payment, NAB may dishonour or pay the debit at its discretion. This may result in your account being overdrawn. If the debit is dishonoured, you may incur a Dishonour Fee, the amount and nature of which is detailed in NAB's brochure 'A Guide to Fees and Charges – Personal Banking Fees'.
NAB does not have to notify you if a debit is dishonoured or otherwise not made.

7.2.5 Multiple authorities

If you have more than 1 direct debit arrangement with a Debit User on your account and you cancel 1 arrangement, this will automatically stop all debits from your account by that Debit User.
To arrange for other direct debits to continue on your account, you will need to contact the Debit User. You will then need to contact NAB and cancel the stop payment to allow the Debit User to continue to debit your account.

7.3 You must check your statements

Without limiting any part of these terms and conditions, you must promptly review your statement of account to check for and tell NAB of any transaction recorded on your statement that you suspect for any reason you did not authorise or for which the information recorded is incorrect. If you do not, then subject to any applicable law, you do not have any right to make a claim against NAB in respect of such a matter (for example, a forged cheque).

7.4 Indemnity

Subject to any applicable law, you agree to release and indemnify NAB and exclude NAB from all liability which NAB may have:

if NAB refuses to allow payment of a cheque or direct debit in good faith in the ordinary course of business; or
if a stop payment request is given too late to enable payment to be stopped; or
if NAB suffers any loss as a result of acting on your instructions in relation to a cheque or direct debit (such as processing a request to cancel a direct debit arrangement or stopping payment on a cheque or direct debit); or (
as a result of you breaching any obligation you have in this clause; and you authorise NAB to debit any account of yours with the amount of the indemnity.

8 How is the operation of the account governed?

The operation of your account will be governed by the signing authority which you provide to NAB when you open your account. The signing authority specifies who is authorised to operate your account and whether they may do so alone or jointly.

9 What conditions apply to joint accounts?

9.1 If there are 2 or more of you, you will be treated as holding the account jointly and NAB may accept for credit to your account any cheque, payment order or bill of exchange that is not payable to all of you. This means that each accountholder has the right to all of the balance of the account, jointly with the other accountholders.

9.2 If any of you die, the account will be treated as the account of the survivor or survivors jointly.

9.3 Unless any of you request otherwise, NAB statements and notices (including notification of any variation to these terms and conditions) will be forwarded to the mailing address of the first of you named on your account. You will all be deemed to have received any NAB statements and notices forwarded in accordance with the terms and conditions in this document. If we are legally obliged to, we will send statements and notices for NAB FlexiPlus Mortgage account and NAB Home Equity Line of Credit account to each accountholder

9.4 A joint accountholder may only make a withdrawal on the terms of any authority to operate on the account. If NAB is notified of a dispute between joint accountholders, NAB may require all joint accountholders to sign any authority to operate the account.

9.5 The liability of accountholders under an account held in joint names is joint and several. This means each and all of the accountholders are liable for the whole of any debit balance on the account.

10 NAB's right to combine or set-off accounts

NAB can combine or set-off the balance of 2 or more of any type of accounts, credit facilities or other products held by the accountholder with NAB, even if they are held at different branches or in joint names. This may happen when one of the accountholder's accounts is overdrawn or is in debit and another is in credit. For example, the credit balance in 1 account can be used to repay the debit balance in another account. NAB will promptly inform you if it has exercised this right and NAB need not give you notice in advance. The accountholder does not have a right of combination or set-off unless NAB has agreed.

11 Inactive accounts

At NAB's discretion, if your account is not used for a period NAB may:

cease the crediting of interest and issuing of statements
restrict access to your account
close your account transferring any remaining balance to the Commonwealth Government

NAB will notify you at your last known address at least 30 days before any such variation takes effect.

Part B General Matters – for all accounts, cards and services in this document

The following terms and conditions are in addition to the terms and conditions applying to all accounts, cards and services covered in this document.

12 Code of Banking Practice

12.1 NAB has adopted the Code of Banking Practice and relevant provisions of the Code apply to the accounts, cards and services included in this document, if you are an individual or a small business customer (as defined by the Code).

12.2 You can obtain from NAB upon request:

information on NAB's current interest rates and standard fees and charges relating to the accounts, products and services included in this document, if any;
general descriptive information concerning NAB's banking services including:
1. general descriptive information about cheques for accounts with cheque access;
2. account opening procedures;
3. NAB's obligations regarding the confidentiality of your information;
4. complaint handling procedures;
5. bank cheques;
6. the advisability of you informing NAB promptly when you are in financial difficulty;
7. the advisability of you reading the terms and conditions applying to each banking service NAB provides to you;
general descriptive information about:
1. the identification requirements of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006;
2. the options available to you under the tax file number legislation; and
a copy of the Code of Banking Practice.

13 Notice provisions

NAB will give you notice of changes to the accounts, cards and services included in this document as set out in the table below and you agree to receive notice in such ways.

13.1 Changes NAB may make

In addition to the other changes NAB may make to the terms and conditions in this document which are detailed in this document, NAB may change any other terms and conditions (including by imposing new fees or charges, changing the amount, type or method of calculation of fees and charges payable). NAB will make any changes in accordance with any applicable legislation and industry codes.

13.2 How does NAB notify you of changes?

NAB will give you notice of changes to the accounts, card and services included in this document as set out in the table below and you agree to receive notice in such ways.

Type of Change	Method of Notification	Time Frame
Changes relating to Transaction and Savings Accounts in Part A
Introduction of a fee or charge	In writing or electronically	At least 30 days before the change takes effect
Changes to fees and charges	In writing, electronically or by media advertisement	At least 30 days before the change takes effect
Changes to interest rates	By media advertisement	No later than the day the change takes effect
Changes to the calculation of interest	In writing or electronically	At least 30 days before the change takes effect
Any other changes to the terms and conditions in Part A & B	In writing or electronically	At least 30 days before the change takes effect
Changes relating to the use of your card or card details in Parts C and D
Changes to the daily limit that can be withdrawn or transferred from your card	In writing or electronically	At least 20 days (or any longer period allowed by law)
Changes to the time during which the daily limit applies to purchases and withdrawals of cash undertaken using a card or PIN	In writing or electronically	At least 20 days (or any longer period allowed by law)
Changes to an increase in the accountholders liability for losses relating to EFT transactions	In writing or electronically	At least 20 days (or any longer period allowed by law)
Changes to fees and charges (including the introduction or increase of charges relating solely to the use of your card or PIN or card account details or the issue of an additional or replacement card or PIN or card account details)	In writing or electronically	At least 30 days before the change takes effect
Any other changes to NAB Visa Debit terms and conditions in Part C and NAB Electronic Banking (Debit cards) terms and conditions in Part D.	In writing, electronically or by media advertisement.	No later than the day the change takes effect or as required under applicable laws and industry codes.
Changes relating to the use of NAB Internet Banking and NAB Telephone Banking in Part E
Any change to or imposition of a daily or other periodic transaction limit	In writing or electronically	At least 30 days prior to the change taking effect
Any change to the number and type of accounts on which a transaction may be made, or type of transactions that may be made	In writing or electronically	At least 30 days prior to the change taking effect
An increase in the accountholder’s liability for losses relating to EFT transactions	In writing or electronically	At least 30 days prior to the change taking effect
Changes to fees and charges (including the introduction or increase of charges relating solely to the use of a NAB ID, authentication service or password or the issue of an additional or replacement NAB ID, authentication service or password)	In writing or electronically	At least 30 days before the change takes effect
Any other changes to the terms and conditions in Part E	In writing or electronically	At least 30 days before the change takes effect
In relation to changes to NAB Internet Banking and NAB Telephone Banking, to the extent permitted by any applicable legislation and industry codes, NAB reserves the right not to give advance notice when changes are necessitated by an immediate need to restore or maintain the security of NAB’s systems or individual accounts.
General Notification Provisions
Changes to government fees and charges	In writing, electronically or by media advertisement	As soon as practicable after, but no later than 3 months after the change takes effect.

13.3 How do you notify NAB of changes?

Type of Change	Method of Notifi cation	Time Frame
Change of Address (including nominated electronic address)	In writing, in person at any NAB branch, via NAB Internet Banking or by calling us on 13 BANK (13 22 65)	As soon as possible
Notices, certificates, consents, approvals and other communications in connection with these terms and conditions (eg. cancellation of a card)	Electronically using the service or in writing, in person at any NAB branch or by calling us on 13 BANK (13 22 65)	As soon as possible

13.4 Electronic communication

If you are a NAB Internet Banking user:

You agree that, subject to clause 13.6(a), notices, certificates, consents, approvals and other communications in connection with the terms and conditions in this document from NAB, may be given electronically:
1. by electronic mail to your nominated electronic address; or
2. by being made available at NAB's website using the service, unless you request otherwise. Unless you so request, NAB may not give you communications in other ways (e.g. in writing).
Where communications are made available using the service, NAB will provide you with the ability to readily retrieve the information (e.g. by providing a link to NAB's website).

13.5 If you are not a NAB Internet Banking user and:

If you agree, NAB may advise you of any alterations or other changes under clause 13.1 by electronic mail to your nominated electronic address.
If you so agree, NAB may not give you notice in other ways (eg in writing).
(You may change your nominated electronic address or withdraw your agreement to receive notices by electronic mail by giving NAB notice.

13.6 For the purposes of clauses 13.4 and 13.5:

You may request a paper copy of a communication given electronically within 6 months of the electronic copy being received or made available.
A communication is deemed to be received when the communication enters the recipient's designated information system or is capable of being viewed from a recipient's computer, and is effective when received even if no person is aware of its receipt.
For the purposes of communications sent by electronic mail and the Electronic Transactions Act, the server on which the mailbox for the designated address resides is to be taken to be the recipient's designated information system.
A communication is deemed to be sent from where the sender has their place of business and is deemed to be received where the recipient has their place of business. For the purposes of this clause:
1. if the sender or recipient has more than one place of business, the place of business is the sender's or recipient's principal place of business; and
2. if the sender or recipient does not have a place of business, the place of business is the sender's or recipient's usual place.

14 Complaints

For information about resolving problems or disputes, contact NAB on 1800 152 015, or visit any NAB branch.

NAB has available on request information about the procedures for lodging a complaint. For more details about our internal dispute resolution procedures please ask for our complaints resolution brochure.

If you subsequently feel that an issue has not been resolved to your satisfaction, you may be able to raise your concerns with the Banking and Financial Services Ombudsman if you are an individual or small business owner.

15 Can NAB elect not to apply a fee or charge?

NAB may at its discretion waive any fee or charge to your account to which it is entitled. The failure by NAB to collect any fee or charge which applies to your account does not give rise to a waiver of that fee or charge in the future.

16 Governing law

The terms and conditions in this document and the transactions contemplated by these terms and conditions are governed by the law in force in Victoria and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of those courts.

Part C NAB Visa Debit card terms and conditions

The following terms and conditions apply to the use of NAB Visa Debit cards with NAB eBanking, NAB Classic Banking, NAB Gold Banking¹⁰ and NAB Retirement accounts. In addition to the terms and conditions in this Part C, the terms and conditions in Part B of this document also apply to your NAB Visa Debit card.

10 This includes transaction accounts that form part of a NAB Choice or NAB Private Tailored package. Note that for transaction accounts that form part of a NAB Choice or NAB Private Tailored package, a NAB Visa Debit card cannot be issued to a Business customer.

17 Eligibility criteria

17.1 The NAB Visa Debit card is available to persons over the age of 16 years.

17.2 Where the NAB Visa Debit cardholder is under 18 years of age but older than 16 years of age, a parent/guardian must be a joint accountholder to any eligible account linked to the NAB Visa Debit card. In addition to their responsibility as a joint accountholder, the parent/ guardian is also responsible to NAB for any use of the NAB Visa Debit card including any purchases and cash withdrawals until the NAB Visa Debit cardholder reaches the age of 18 years.

18 When do these NAB Visa Debit card terms and conditions apply?

18.1 The terms and conditions set out in Part C apply when you accept them by using your NAB Visa Debit card. However clause 27 applies immediately when you request a NAB Visa Debit card and you will be charged the applicable card fee.

19 NAB Visa Debit card

19.1 Any NAB Visa Debit card issued by NAB to you is for use on your NAB Visa Debit account.

19.2 The NAB Visa Debit card remains the property of NAB.

19.3 NAB may at any time issue a new NAB Visa Debit card to you for use subject to these terms and conditions.

19.4 You are responsible for each purchase and cash withdrawal made using your NAB Visa Debit card. This is so whether the purchase or cash withdrawal is made at your request or by the use of your NAB Visa Debit card. There are limits on your liability for unauthorised use set out in clause 24 and 25.

19.5 You are responsible for the security of any NAB Visa Debit card issued to you. Any NAB Visa Debit card issued to you is for your use only. You are responsible for keeping your NAB Visa Debit card in a safe place and providing protection from theft and misuse.

Additional NAB Visa Debit cards

19.6 If requested by you, NAB may issue a NAB Visa Debit card to any person who is 16 years of age or older whom you have authorised to operate your NAB Visa Debit account.

19.7 You are responsible to NAB for the operation by an additional NAB Visa Debit cardholder of the NAB Visa Debit card issued to them and your NAB Visa Debit account. NAB does not impose any joint or several liability on the additional NAB Visa Debit cardholder. You are liable to NAB if an additional NAB Visa Debit cardholder does not comply with these terms and conditions.

19.8 For this reason, you should ensure that any additional NAB Visa Debit cardholder receives a copy of these terms and conditions. The additional NAB Visa Debit cardholder should read and understand the terms and conditions set out in Parts C, D and where applicable, Part E.

19.9 An additional NAB Visa Debit cardholder is able to operate your NAB Visa Debit account in every way that you are able to. For example, the additional NAB Visa Debit cardholder may:

make purchases and obtain cash withdrawals; and
access any financial information about your NAB Visa Debit account (including the available balance of your NAB Visa Debit account, copies of statements of account and information relating to transactions made by you or any additional NAB Visa Debit cardholder or other additional NAB Visa Debit cardholders).

19.10 Subject to the terms and conditions of any electronic banking facility, if you authorise an additional NAB Visa Debit cardholder to operate your NAB Visa Debit account and they have a Personal Identification Number (PIN) or other identifying number or password for use in relation to the additional NAB Visa Debit card or the NAB Visa Debit account, the additional NAB Visa Debit cardholder can access your NAB Visa Debit account through use of their NAB Visa Debit card and PIN or other identifying number or passwords.

19.11 You can revoke the authority of an additional NAB Visa Debit cardholder to operate your NAB Visa Debit account if you:

give NAB a notice requesting the authority be revoked or otherwise request NAB in a manner acceptable to NAB that you wish this to be done; and
take all reasonable steps to return any current additional NAB Visa Debit card to NAB or otherwise destroy the additional NAB Visa Debit card by cutting it diagonally in half.

If you request NAB to revoke the authority of an additional NAB Visa Debit cardholder, you must immediately notify the additional NAB Visa Debit cardholder of your request.

19.12 If you make a request to revoke the authority of an additional NAB Visa Debit cardholder to operate your NAB Visa Debit account in accordance with clause 19.11, you are responsible for:

transactions generated by use of an additional NAB Visa Debit card until you have made the request; and
transactions generated by use of an additional NAB Visa Debit card which are processed to your NAB Visa Debit account after NAB receives your request.

Use of NAB Visa Debit card

19.13 A NAB Visa Debit card may be honoured by financial institutions and merchants displaying a sign or card promotional material that identifies the Visa card scheme. This does not mean that all goods and services available at those premises may be purchased by use of a NAB Visa Debit card.

19.14 You may be able to use your NAB Visa Debit card details through an electronic banking facility. This includes when the NAB Visa Debit card details are used at a merchant by mail, telephone order or through the Internet to pay for goods or services. In this instance:

use of your NAB Visa Debit card details through an electronic banking facility will be subject to the terms and conditions of the electronic banking facility; and
where the terms and conditions of Part C conflicts with those of the electronic banking facility's terms and conditions, the electronic banking facility terms and conditions will prevail.

19.15 You should ensure that the transaction amount is correct before:

you sign vouchers or transaction records given to you by merchants or a financial institution; and
you enter your PIN or other identifying number or password at an electronic banking facility.

By signing a voucher or transaction record or entering your PIN or other identifying number or password at an electronic banking facility, you indicate your agreement that the transaction amount is correct.

19.16 Subject to any applicable law, NAB is not responsible for goods or services supplied to a cardholder, and any complaint must be resolved with the merchant.

19.17 A NAB Visa Debit card transaction cannot be changed. It is an unchangeable order by you to NAB to process the transaction. You may not request NAB to alter or stop payment on the transaction. You may only cancel periodical debits authorised to be made to your NAB Visa Debit card by directions to the merchant.

19.18 Your NAB Visa Debit card must not be used for any unlawful purpose, including the purchase of goods or services, prohibited by any law in the cardholder's jurisdiction.

19.19 NAB may temporarily block the use of your NAB Visa Debit card where it has reason to suspect inappropriate, unauthorised or unlawful activity on your NAB Visa Debit card. NAB will endeavour to contact you in this event.

20 Limits on use of your NAB Visa Debit card

20.1 A NAB Visa Debit card may not be accepted unless it carries your signature and is used during the validity-period shown on your card.

20.2 The available balance of your NAB Visa Debit account will be reduced by the amount of:

any transaction for which a merchant seeks authorisation even if the transaction is not completed at the time of the authorisation. This authorisation is for the purpose of establishing that there are sufficient funds available in your NAB Visa Debit account for the transaction. This authorisation may be completed for a transaction that occurs at a later time such as hotel accommodation; and
any debit to your NAB Visa Debit account under clause 21.1 except to the extent that the relevant transaction has already led to a reduction in the amount of available balance.

20.3 All purchases and cash withdrawals made using a NAB Visa Debit card through the Visa card scheme are limited to the available balance of your NAB Visa Debit account.

21 Processing of transactions by NAB

21.1 Your NAB Visa Debit account will be debited with, and you agree to pay to NAB: (a) each purchase; (b) each cash withdrawal; and (c) fees and charges payable under the terms and conditions in Part C.

21.2 You agree that:

the amount shown on a sales voucher or any other evidence of a purchase is sufficient evidence of the purchase; and
the amount shown on a cash withdrawal voucher, receipt or any other evidence of a cash withdrawal is sufficient evidence of the cash withdrawal; and
the above applies regardless of whether the voucher or other evidence is signed by you.

22 NAB may assign any date it considers appropriate to a debit or credit to your NAB Visa Debit account or may adjust any debit or credit for the purposes of correction.

23. Statements and currency conversion

23.1 NAB will give you a statement for your NAB Visa Debit account as set out in Part A.

23.2 If your NAB Visa Debit card or card details are used to make transactions in a foreign currency, the way amounts are converted to Australian dollars for listing on your statement is set out below:

Purchases, cash withdrawals, refunds and any other charges, incurred in currencies other than Australian dollars are converted to Australian dollars (directly from United States, Canadian, New Zealand and Singapore dollars, pound sterling, euros and Japanese yen or, if in a currency other than these currencies, first to United States dollars) as at the dates they are processed by Visa International using exchange rates determined by them. The exchange rates used by Visa International to convert a foreign currency transaction to Australian dollars are wholesale market rates selected by Visa International from within a range of wholesale rates or the government–mandated rate, in effect 1 day prior to the Visa International Central Processing Date. The converted Australian dollar amount appears on your statement as the transaction amount.
A foreign currency transaction fee is charged to your NAB Visa Debit account for purchases and cash withdrawals.

(Note: Refunds incurred in currencies other than Australian dollars are converted to Australian dollars as at the date they are processed by Visa International using exchange rates determined by them. This often results in the refund being converted using an exchange rate different from the one used to convert the original purchase or cash withdrawal.)

24 Lost/stolen cards

24.1 Notification procedure

If a NAB Visa Debit card is lost or stolen you must immediately notify NAB using the telephone number referred to in the 'Lost/Stolen Cards/Compromised Personal Identification Numbers (PINs)' details under Summary of Important Information at the front of this document. You must give NAB all the information you have about how the loss occurred.

24.2 Your liability

You remain liable for any cash withdrawal or purchase made by any other person before you notify NAB of the loss or theft up to a maximum of:

in relation to all the uses of the NAB Visa Debit card through an electronic banking facility – the amount determined under the terms and conditions for the electronic banking facility (if any);
in relation to all other uses of the NAB Visa Debit card, a total amount of $150.

24.3 Despite notifying NAB of an event described in clause 24.1, you remain liable for any cash withdrawal or purchase made by you.

24.4 Emergency card replacement

If your NAB Visa Debit card is lost or stolen while you are overseas, you may request a NAB Visa Debit Emergency Card for use until your permanent replacement card is received. You remain liable and responsible for the proper use of the NAB Visa Debit Emergency Card and any transactions made using the NAB Visa Debit Emergency Card or its card details.

25 Disputed transactions

25.1 A disputed transaction may include:

an unauthorised NAB Visa Debit card transaction – a transaction which you believe was not authorised by use of your NAB Visa Debit card.
a general dispute – a transaction which you wish to dispute. This may include a transaction which has been processed to your NAB Visa Debit card more than once, or a transaction which was authorised by the use of your NAB Visa Debit card which you wish to dispute.

Despite notifying NAB of a disputed transaction you remain liable for any cash withdrawal or purchase made by using your NAB Visa Debit card.

25.2 Notification procedure for disputed transactions

You should immediately notify NAB of any disputed transaction.

NAB recommends that you promptly read each statement carefully as soon as you receive it. If applicable you may also wish to check your current transaction history via NAB Internet Banking or NAB Telephone Banking.

Use the telephone number printed on your statement or on the back of your NAB Visa Debit card to report the disputed transaction. You must give NAB any information you have about how the disputed transaction occurred. NAB may require you to confirm details in writing.

25.3 Chargeback rights

The Visa card scheme has a dispute resolution process that is contained in its operating rules. This process sets out specific circumstances and timeframes in which a member of the scheme (e.g. a financial institution) can claim a refund in connection with a disputed transaction on your behalf. This is referred to as a 'chargeback right'.

This 'chargeback right' does not apply to transactions at EFTPOS terminals accessing your nominated account using the 'savings' or 'cheque' option.

NAB's ability to investigate any disputed transaction on your NAB Visa Debit card, and subsequently process a chargeback is restricted by the time limits imposed under the operating rules for the Visa card scheme.

While your dispute is being investigated by NAB, the value of the disputed transaction will be withheld against your NAB Visa Debit account until the dispute is resolved.

25.4 Timeframes for notifying NAB

The ability of NAB to dispute a transaction on your behalf (where a chargeback right exists) may be lost if you do not notify NAB within the required timeframes.

For this reason, it is in your interest to report any disputed transaction to NAB immediately and certainly no later than 75 days after the date of transaction on your receipt.

Where it can be shown that you have unreasonably delayed notifying NAB, you may be liable for the loss on any disputed transaction.

25.5 Timeframes for NAB to process a chargeback right where a chargeback right exists

NAB will only process a chargeback for you when you have notified NAB of the disputed transaction within the required time frame, as described in clause 25.4.

The timeframes for NAB to process a chargeback vary between 75 days and 120 days depending on the type of disputed transaction.

NAB will not accept a refusal of a chargeback by a merchant's financial institution unless it is consistent with the relevant Visa card scheme rules.

25.6 Electronic transactions

If the Electronic Funds Transfer (EFT) Code is applicable to a disputed transaction, the timeframes as specified in clause 25.4 may not apply in certain circumstances.

The procedures for resolving disputed electronic transactions are set out in the terms and conditions of the electronic banking facility.

26 Cancellation of your card

26.1 Cancellation by NAB

NAB may cancel your NAB Visa Debit card at any time without notice.

The NAB Visa Debit card may not be used after it is cancelled or your NAB Visa Debit account is closed. When NAB gives you notice of the cancellation you must destroy or return the NAB Visa Debit card to NAB.

26.2 Cancellation by you

You may cancel your NAB Visa Debit card if you:

notify NAB using a notice method set out in clause 13, requesting that the NAB Visa Debit card be cancelled.
destroy or return your current NAB Visa Debit card to NAB.

You will remain liable for any transactions using your NAB Visa Debit card or NAB Visa Debit card details prior to your NAB Visa Debit card or NAB Visa Debit account being closed. NAB may seek to recover these funds from you.

NAB may refuse to authorise any transactions on your NAB Visa Debit card made after cancellation.

26.3 Direct debits

If your NAB Visa Debit card is cancelled under clause 26.2, you must cancel any direct debits authorised using your NAB Visa Debit card details.

26.4 Terms and conditions continue after cancellation

The terms and conditions in Part C will continue after a NAB Visa Debit card is cancelled under clause 26 or your NAB Visa Debit account is closed and until any outstanding amounts to be debited to your NAB Visa Debit account are paid (whether the amounts are accrued or charged before or after the cancellation of your card or closure of your NAB Visa Debit account).

27 Fees and charges

NAB may debit your NAB Visa Debit account with fees applicable to the NAB Visa Debit card and other standard fees, the amount and nature of which are detailed in NAB's brochure 'A Guide to Fees and Charges - Personal Banking Fees'. Any fees and charges paid by you are not refundable.

28 Miscellaneous

Parties other than NAB may from time to time offer certain goods and services to you:

free of charge; or
at a particular price,

in connection with your NAB Visa Debit card. NAB is not responsible for any of these goods or services, or the failure of such a party to provide or perform such goods or services.

Part D NAB Electronic Banking (Debit cards) terms and conditions

The rights and obligations outlined in this Part D comply with both the EFT Code of Conduct and the Code of Banking Practice. In addition, the terms and conditions in Part B of this document apply to any use of NAB's electronic equipment as set out in the terms and conditions in this Part D.

29 Application of NAB Electronic Banking (Debit cards) terms and conditions

29.1 When do these NAB Electronic Banking (Debit cards) terms and conditions apply?

These terms and conditions are binding on you from whichever of the following occurs first:

in relation to a card, by applying for the card to be issued and linked to any nominated account; or
the accountholder or any cardholder conducts an EFT transaction on any nominated account; or
subject to clause 29.1(d) any cardholder receives their card; or
in relation to a NAB Visa Debit card, upon receipt of the card or card account details, whichever is received first.

However, note clause 34.5 and the guidelines on security in clause 34.6 apply immediately upon receipt of the PIN.

29.2 Terms and conditions relating to EFT transactions

These terms and conditions apply to EFT transactions on your nominated accounts. These include, but are not limited to EFT transactions initiated by you:

at NAB ATMs or ADMs using your card and PIN;
at ATMs provided by other institutions using your card and PIN;
at EFTPOS facilities provided by merchants using your card and PIN;
using your card account details through other electronic equipment ; and
where a NAB Visa Debit card is used through a 'swipe-only' device that does not require a manual signature.

29.3 Other terms and conditions

Separate terms and conditions exist for:

NAB Visa Debit cards issued by NAB - the terms and conditions for which are detailed in Part C of this document.
any of the nominated accounts which can be accessed using your card.

If there is any inconsistency between the terms and conditions in this Part D and the terms and conditions applying to your NAB Visa Debit card or nominated account, these NAB Electronic Banking (Debit cards) terms and conditions apply to the extent any inconsistency exists in respect of EFT transactions, except for notice of cancellation or revocation of any electronic banking facility.

30 Limits on EFT transactions

30.1 Nominated accounts

Your card and PIN (or your card account details) enable transactions to be made on any NAB accounts which you have nominated for use with NAB's card based electronic banking facilities.

30.2 Number and type of accounts

There is a limit to the number and type of accounts which can be accessed using NAB's card based electronic banking facilities. Some types of electronic equipment may not allow access to all types of accounts.

NAB Visa Debit cardholders

NAB will nominate your NAB Visa Debit account as your first main account. You may also nominate an additional main account being either 1 main cheque or 1 main statement savings account, including home loan and personal loan accounts.
You may also nominate 3 other cheque or statement savings accounts as nominated account(s).
EFTPOS terminals permit access to your nominated account(s) and will debit a transaction to one of your nominated account(s) being a Visa Debit, cheque or savings account. That is, an individual EFTPOS transaction must be debited to 1 account, although a separate transaction may be debited to another designated 'main account'.

NAB Debit cardholders

You may nominate 2 main cheque or 2 main statement savings accounts, including home loan and personal loan accounts as your main account(s).
You may also nominate 3 other cheque or statement savings accounts as nominated account(s).
EFTPOS terminals permit access to your nominated account(s) and will debit a transaction to one of your nominated account(s) being a cheque or statement savings account. That is, an individual EFTPOS transaction must be debited to 1 account, although a separate transaction may be debited to another designated 'main account'.

30.3 Amounts withdrawn or transferred

NAB reserves the right to limit the amount which may be withdrawn or transferred from a nominated account by way of certain EFT transactions.

A 'daily' limit applies from midnight to midnight Australian Eastern Standard Time or Australian Eastern Standard Summer Time (whichever is applicable) to purchases and withdrawals of cash undertaken using your card and PIN.

You will be advised of these specific limits when issued with your card, and you will be subsequently advised of any change to these limits. The limits advised by NAB are not an undertaking by NAB to limit the amounts withdrawn or transferred by use of NAB's card based electronic banking facilities. However, the advised limit does limit your liability for unauthorised transactions (see clause 34).

30.4 Valid and irrevocable authority

Your use of a card, card account details or PIN through electronic equipment to initiate an EFT transaction is an unchangeable order to NAB to process the EFT transaction. Neither a cardholder nor an accountholder may request NAB to stop or alter the EFT transaction. However, the accountholder's liability for the EFT transaction could be limited in terms of clause 34.

31 Card based electronic banking facilities

31.1 NAB ATMs and ADMs

Subject to the terms and conditions applying to your nominated account, your card and PIN enable you to use NAB's ATMs and ADMs as determined by NAB.

NAB's ATMs allow you to withdraw or transfer funds between all nominated accounts, obtain a record of recent transactions, order a repeat statement and check your account balances. Some NAB ATMs may also allow you to deposit funds into a nominated account and to change your PIN.

NAB's ADMs allow you to deposit funds into nominated accounts using a deposit only card and PIN.

It is your responsibility to familiarise yourself with the correct use of ATMs and ADMs. If you are unsure or require assistance in the operation of the ATM or ADM, please seek assistance from NAB's branch staff or contact NAB using the Customer Service details in Summary of Important Information at the front of this document.

31.2 ATMs provided by other institutions

ATMs provided by other institutions accepting cards may allow you to withdraw funds and check your designated main nominated account(s) balances. Institutions providing other ATMs accepting cards may impose their own fees and restrictions on the operation of the cards with their ATMs including limits to the amounts which may be withdrawn. NAB accepts no responsibility for such fees and restrictions.

31.3 EFTPOS terminals provided by merchants

EFTPOS terminals allow you to pay for purchases and may allow the option of withdrawing extra cash from your designated main nominated account(s) at certain locations. Merchants providing EFTPOS terminals accepting cards may impose their own fees and restrictions on the operation of the cards with their EFTPOS terminals including limits to the amounts which may be withdrawn. NAB accepts no responsibility for such fees and restrictions.

31.4 Other transactions through electronic equipment

The merchant or other person may impose their own restrictions on these EFT transactions. NAB accepts no responsibility for such restrictions.

31.5 Functionality

The processing of an EFT transaction to a particular account will depend on the functionality of the electronic equipment (for example an overseas ATM may process a transaction to a nominated account(s) which you did not seek to initiate).

NAB accepts no responsibility for this differing functionality.

31.6 Fees

Fees may apply to any EFT transaction you undertake with NAB's card based electronic banking facilities, the amount and nature of which are detailed in 'A Guide to Fees and Charges – Personal Banking Fees'.

32 Operation of card based electronic banking services

32.1 Receipts

It is desirable for you to retain or record receipts to verify your account statements;
The issuing of a receipt by an EFTPOS terminal or ATM may be accepted by NAB as evidence that the transaction has been performed. This condition does not apply to deposits lodged in ATMs or ADMs (see clauses 33.1 and 33.2).

32.2 Statements

For all nominated accounts a statement is issued in accordance with the terms and conditions for the nominated account(s).
For the purposes of preparing statements, NAB reserves the right to show an EFT transaction as having been carried out on the next or subsequent banking day(s) after the day the transaction was made.

32.3 Review statements of account

You should always review your statement and bring to NAB's attention any discrepancies, errors or unauthorised transactions as soon as possible. If you wish to dispute an EFT transaction, you must report this to NAB. Please refer to the Customer Service details in Summary of Important Information at the front of this document.

32.4 Discrepancies in cash delivered by an ATM

When withdrawing cash from an ATM, you should immediately check that the correct sum has been delivered. If there is a discrepancy between the amount of cash delivered by an ATM, and the amount shown on the receipt, report the facts as soon as possible to NAB. Please refer to the 'ATM/ADM emergency' details in Summary of Important Information at the front of this document.

32.5 Cards

Remember to take proper care of your card. Do not keep your card in contact with other cards that have a magnetic strip. Magnetic strips can react with each other and if this occurs your card may no longer operate an ATM, ADM or EFTPOS terminal.

Your card is issued with validity dates denoting month and year e.g. 06/07 is June 2007. The commencing date is the first day of the month, the expiry date the last day of the month. Cards are not valid before or after these dates.

Expired cards must be destroyed.

You agree that your card remains the property of NAB. You further agree to return the card to NAB or destroy the card by cutting it vertically in half through its magnetic strip upon:
1. notice from NAB cancelling your card; or
2. closure of all your nominated accounts; or
3. revocation of authority to operate your nominated accounts by means of your card.
Your card may be confiscated by an ATM or ADM if you repeat invalid PIN entries. The number of additional entries allowed after the first invalid entry may be varied at NAB's discretion and is not subject to any prior notice.

32.6 EFTPOS terminal malfunction

In the event of an EFTPOS terminal malfunction or failure, the merchant may provide alternative manual procedures to enable a transaction to be made. You will be required to present your card for imprinting of a transaction voucher, indicate one of the main nominated accounts, and sign the transaction voucher. (The procedure is similar to that used for paper voucher credit card transactions.) NAB reserves the right to vary the manual procedure at any time.

If you have indicated on the paper voucher that a main nominated account is to be debited, and that account is closed or has insufficient funds available, NAB may redirect the debit entry to the other main nominated account without notice to you.

32.7 Merchants NAB

NAB will not be liable for the refusal of any merchant to accept a card, or card account details and will not be responsible for the goods and services supplied by a merchant subject to:

any rights you may have against NAB in relation to goods or services purchased by use of your card or card account details if the transaction is covered by the Australian Securities and Investments Commission Act 2001 or the Trade Practices Act 1974; and
any other applicable law.

Any complaints concerning goods and services purchased must generally be resolved with the merchant.

32.8 Promotional material

Promotional material referring to NAB's card based electronic banking facilities that is displayed on or in any premises, is not to be taken as a warranty by NAB, or by the merchant carrying on a business in those premises, that all goods and services may be purchased by means of an EFT transaction. You also accept that the use of your card and card account details may be subject to other limitations imposed by the merchant.

33 Deposits

33.1 Cash deposits at ATMs and ADMs

When making a cash deposit at an ATM or ADM you should be aware that such deposits may not be credited to your account immediately.

A cash deposit lodged in an ATM or ADM is subject to verification and at NAB's discretion may not be credited to your account until the following banking day. Deposits made at an ATM or ADM after 6.00pm will be credited to your account within 2 banking days.

In the event of a discrepancy between the deposit value determined by NAB and the amount recorded by the ATM or ADM, the accountholder will be promptly advised of the actual amount which has been credited to the nominated account. Remember to include the ATM or ADM deposit advice in the envelope with the deposit, as failure to do so may delay funds being credited to your account. NAB reserves the right to correct or reverse any such deposit transaction.

NAB will accept responsibility for the security of your deposit correctly lodged at an ADM or ATM which offers depositing services, subject to verification of the amount deposited.

Where the claimed deposit is not available for verification following forceful removal of the ATM or ADM or other criminal act, NAB requires you to reasonably substantiate the value of your claim.

33.2 Deposits in the form of cheques

If you make a deposit in the form of, or including a cheque, the funds of the cheque are not available for withdrawal until the cheque reaches the paying bank and NAB is guaranteed payment. (This condition applies to deposits made through an ATM, ADM or at a branch of NAB.) In the event of a discrepancy between the value of cheques deposited as determined by NAB and your deposit claim, NAB will inform you. NAB reserves the right to correct or reverse any such deposit transaction.

Because of the requirements of NAB's systems, NAB reserves the right to place a 'hold' on the full amount of a deposit which includes a cheque.

For example, where a deposit includes cash and 1 or more cheques, the hold applies to the cash component as well as to the value of cheques.

Holds are normally applied for 3 banking days, and transactions requiring use of these funds may be refused within this period.

Therefore, if you wish to deposit cash and expect to withdraw against the sum of that cash within the 3 day period, you are advised to deposit the cash separately from the cheques. (That is, make 2 deposit transactions.)

NAB will not be responsible for any claim or refusal of a transaction if this condition is disregarded. You are entitled to enquire at any branch of NAB if holds are to be applied to any deposit.

Subject to clause 34, you, the cardholder, agree to indemnify NAB against all claims or liabilities it may incur as a consequence of it collecting a cheque of which you are not the true owner.

34 Responsibilities and liabilities

34.1 Your responsibilities with respect to the card

You agree:

to sign your card immediately on receipt;
to keep your card in a safe place, and provide reasonable protection for the card from theft;
to notify NAB should your card be lost or stolen (refer to the 'Lost/Stolen Cards Compromised Personal Identification Numbers (PINs)' details in Summary of Important Information at the front of this document);
to advise any change of address (refer to Customer Service details in Summary of Important Information at the front of this document);
to use your card in accordance with these NAB Electronic Banking (Debit cards) terms and conditions;
to destroy an expired card; and
if a temporary card has been issued to you, you agree to destroy it upon receipt of a personalised card.

34.2 General responsibility

The accountholder is generally responsible for all EFT transactions authorised by the use of the card and/or PIN and/or the card account details or undertaken by another person with your knowledge and/or consent. The accountholder's liability for any use not authorised by you may however be limited as provided below.

34.3 No Accountholder liability in some circumstances

The accountholder is not liable for losses:

that are caused by the fraudulent or negligent conduct of NAB's employees or agents or companies involved in networking arrangements or of merchants or of their agents or employees;
arising because the PIN, card account details or card is forged, faulty, expired, or cancelled;
that arise from EFT transactions which required the use of your card or your PIN and that occurred before you received your card or PIN;
that are caused by the same EFT transaction being incorrectly debited more than once to the same account;
resulting from unauthorised transactions occurring after notification to NAB that the card has been misused, lost or stolen or the security of the PIN has been breached;
resulting from unauthorised transactions where it is clear that you have not contributed to such losses.

34.4 Accountholder liability for unauthorised transactions

The accountholder is liable for losses resulting from unauthorised transactions as provided below:

where NAB can prove on the balance of probability that you contributed to the losses through your fraud or your contravention of the security requirements in clause 34.5, the accountholder is liable for the actual losses which occur before NAB is notified that the card has been misused, lost or stolen or that the security of the PIN has been breached; and
the accountholder is also liable where NAB can prove on the balance of probability that you contributed to losses resulting from unauthorised transactions because you unreasonably delayed notifying NAB after becoming aware of the misuse, loss or theft of the card, or that the security of the PIN has been breached. The accountholder will then be liable for the

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personal transaction and savings products

Terms and Conditions

effective 24 May 2008

Contents

Summary of Important Information

Customer Service

Lost/Stolen Cards/Compromised Personal Identification Numbers (PINs)

Within Australia

If Overseas

Unauthorised transactions

NAB PIN

ATM/ADM emergency

About this document

Things you should know

Tax File Number Options

Meaning of words

Part A Account terms and conditions

1 Transaction accounts

How will the accounts work?

NAB Concession Card accounts and NAB Clear Banking account

NAB FlexiPlus Mortgage and NAB Home Equity Line of Credit Accounts

Termination of the account

When will I receive statements?

Eligibility criteria

NAB Concession Card account

Who is eligible for this account?

NAB Retirement account

Who is eligible for this account?

2 Savings accounts

How will the accounts work?

NAB Smart Junior Saver and NAB Smart Reward Saver accounts

NAB iSaver

When will I receive statements?

Eligibility criteria

NAB Smart Junior Saver and NAB Smart Reward Saver accounts

Who is eligible for this account?

3 Account features - terms and conditions

What interest will I receive?

What electronic access options are available?

What fees are applicable to these accounts?

4 Calculation and payment of Interest

NAB Smart Junior Saver and NAB Smart Reward Saver accounts – Bonus Interest

5 Overdrawn accounts

6 NAB Offset arrangements

Am I eligible, and if so, how do I apply?

How will an offset arrangement change my deposit account?

How will NAB Loan Trimmer change my loan account?

How will NAB 100% Offset change my loan account?

7 Payment facilities

8 How is the operation of the account governed?

9 What conditions apply to joint accounts?

10 NAB's right to combine or set-off accounts

11 Inactive accounts

Part B General Matters – for all accounts, cards and services in this document

12 Code of Banking Practice

13 Notice provisions

14 Complaints

15 Can NAB elect not to apply a fee or charge?

16 Governing law

Part C NAB Visa Debit card terms and conditions

17 Eligibility criteria

18 When do these NAB Visa Debit card terms and conditions apply?

19 NAB Visa Debit card

Additional NAB Visa Debit cards

Use of NAB Visa Debit card

20 Limits on use of your NAB Visa Debit card

21 Processing of transactions by NAB

23. Statements and currency conversion

24 Lost/stolen cards

25 Disputed transactions

26 Cancellation of your card

27 Fees and charges

28 Miscellaneous

Part D NAB Electronic Banking (Debit cards) terms and conditions

29 Application of NAB Electronic Banking (Debit cards) terms and conditions

30 Limits on EFT transactions

31 Card based electronic banking facilities

32 Operation of card based electronic banking services

33 Deposits