Travel

Travelling is one of life's great experiences and a credit card from NAB can help you travel in style, with a secure and convenient way to manage your money while you're away.

This page contains information about:

 Travelling with a credit card

A NAB credit card can be a great travel companion:

• Accepted at over 26 million locations
• Along with a combination of travellers cheques and foreign currency, a  NAB credit card can help minimise the risk of being left without access to money overseas
• Helps you keep track of your spending through itemised card account statements

Some of our credit cards have great features for travellers:

NAB Gold Card, NAB Qantas Gold Card, Velocity NAB Gold Card, NAB Gold Rewards Card^†, and NAB Gold ANT Card^† with complimentary NAB Gold Overseas Travel Insurance, VIP Lost Card Cover, and Purchase Protection Insurance^5.  View NAB Gold Insurance Policy Document.

NAB Qantas Platinum Card offers a range of premium complimentary insurances including Overseas Travel Insurance, Interstate Flight Inconvenience Insurance, Transport Accident Insurance and Purchase Protection Insurance⁶. View NAB Platinum Insurance Policy Document.

^†NAB Gold Rewards Cards and NAB ANT Cards are no longer available for new applicants. The NAB Gold Rewards program is only available if you already have a NAB Gold Rewards Card, and the NAB ANT Rewards program is only available if you have a NAB ANT Rewards Card. To view other rewards programs available on NAB cards, please go to Rewards.

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 Managing your money while you're away

Registering for NAB Internet Banking¹ before you go can be a good way to manage your credit card account anytime, from anywhere in the world. You can pay bills instantly, transfer funds from another linked NAB account, and have access to up to 100 days of transaction history on all your linked accounts.

Wherever possible, you should try to avoid accessing Internet Banking from a public computer. But if you need to while you are away, make sure you:

• Check the computer has current anti-virus and firewall protection, as Trojan viruses or spyware can steal passwords and account numbers.
• Log-out completely when you finish.

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 Lost Card Cover

Should the unforeseen happen while you're away, Lost Card Cover is a registration service that will keep a confidential list of your registered credit cards, or any other cards you keep in your wallet that you would want to cancel and replace urgently if they were lost or stolen.

Lost Card Cover² for credit card customers
VIP Lost Card Cover² for Gold and Platinum credit card customers

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 NAB Travel Insurance

Unexpected events can happen when travelling. Travel with peace of mind, knowing that your NAB Travel Insurance policy is underwritten by Allianz Australia with customer service provided by Mondial Assistance, one of the largest assistance providers in the world.

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 NAB Gold Overseas Travel Insurance

NAB Qantas Gold credit card customers enjoy comprehensive NAB Gold Overseas Travel Insurance⁵ at no extra cost.

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 NAB Platinum Overseas Travel Insurance

NAB Qantas Platinum credit card customers enjoy comprehensive NAB Platinum Overseas Travel Insurance⁶ at no extra cost.

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Purchase Protection Insurance

If your latest purchase is accidentally broken or stolen, there's no need to panic. If you bought it with your NAB credit card, you'll receive automatic purchase protection for 90 days at no additional cost³. Purchase Protection Insurance also applies to NAB Gold⁵ credit cards and NAB Platinum⁶ credit card.

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 Emergency travel assistance

You may be away from home, but help and assistance are always close at hand when you carry a NAB credit card. All of our cards offer valuable services that provide access to emergency travel assistance and services in locations around the world⁴.

American Express customers have access to American Express Emergency Travel Assist

MasterCard cardholder's have access to MasterCard Global Service
Visa cardholder's have access to Visa Global Customer Assistance Service

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Chip Credit Cards 

Can I use a non-chip credit card in other countries?
Yes. A credit card without a chip can continue to be used in the same locations as a chip credit card. However, in some countries you may be asked to use your PIN instead of signing to authorise your purchase or you may even be asked for both a PIN and a signature. For this reason, we recommend that you always know your PIN when travelling overseas.

Travelling to the UK and Europe - Customers travelling to the UK or Europe should not be concerned about card acceptance if they have a non-chip credit card. Merchants should continue to accept foreign-issued, non-chip cards. In addition, payment terminals being used in the UK and Europe can identify a non-chip card. When the card is inserted, the terminal will know if a PIN or signature is required and will provide prompts accordingly. If you encounter a problem with a merchant, you can ask them to swipe the card and follow the prompts on the terminal.

If you require further assistance when overseas please call:
Visa Global Customer Assistance: +1 443 641 2004
MasterCard Global Assistance: +1 636 722 7111
American Express Global Assistance: +61 2 9273 2730

What should I do if I do not know my PIN?
You were sent a PIN when your NAB credit card was issued. If you cannot remember your PIN, please call us on 13 22 65 or visit any NAB branch.

More questions? Learn More about the NAB Chip credit cards.

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1. Terms and conditions apply and are available upon registration for the service. Fees and charges may be payable.
2. Lost Card Cover is provided for NAB Standard Cards, NAB Low Rate Visa Card, NAB Visa Mini, and Velocity NAB Standard Cards cardholders. A membership fee applies. VIP Lost Card Cover is provided for NAB Gold Cards, Velocity NAB Gold Cards, NAB Qantas Gold Cards and NAB Qantas Platinum Cards cardholders. VIP Lost Card Cover membership is complimentary for the first 12 months, for the Gold and Platinum cards detailed. VIP Lost Card Cover and Lost Card Cover are provided by Card Alert International Pty Ltd ABN 82 003 249 885 of Level 10, 68 Pitt Street, Sydney, NSW 2000. Terms, conditions and exclusions apply.
3. Purchase Protection Insurance for NAB Visa Standard, NAB MasterCard, Velocity NAB Visa Cards and NAB Visa Mini cardholders is issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507, of 5 Blue Street, North Sydney, NSW 2060. The terms, conditions and exclusions of Purchase Protection Insurance are specified in the Purchase Protection Insurance Policy Document [PDF, 104kb]and may be amended from time to time.
4. Visa Global Customer Assistance is provided by Visa International, MasterCard Global Service is provided by MasterCard International Incorporated and American Express Global Assistance is provided by International SOS. Neither National Australia Bank Limited ABN 12 004 044 937nor any other company in the National Australia Group guarantees or accepts liability in respect to Visa Global Customer Assistance, MasterCard Global Service or American Express Global Assistance.
5. This is only a brief summary of the benefits and exclusions may apply. National Australia Bank Limited has obtained Purchase Protection Insurance, Extended Warranty Insurance and NAB Gold Overseas Travel Insurance under Master Policies issued by American Home Assurance Company ABN 67 007 483 267, AFSL 230903. The benefits of Purchase Protection Insurance, Extended Warranty Insurance and NAB Gold Overseas Travel Insurance are extended to NAB Qantas Gold cardholders. The terms, conditions and exclusions for these insurances are specified in the NAB Gold Insurance Policy Document and may be amended from time to time. Please note: for Emergency and Medical Assistance while travelling overseas - please contact AIG Assist on reverse charge call to Australia +61 (2) 9251 4298. This overseas assistance service is subject to the terms and conditions of the NAB Gold Insurance Policy Document. Please read the entire Policy Document to ensure it meets your requirements. For more information please call 1800 339 667 or visit nab.com.au
6. This is only a brief summary of the benefits, limits of cover and exclusions may apply. National Australia Bank Limited has obtained NAB Overseas Travel Insurance, Interstate Flight Inconvenience Insurance, Transport Accident Insurance, Domestic Hotel Burglary Insurance, Purchase Protection Insurance, Extended Warranty Insurance and Price Protection Insurance under Master Policies issued by American Home Assurance Company ABN 67 007 483 267, AFSL 230903. The benefits of NAB Overseas Travel Insurance, Interstate Flight Inconvenience Travel Insurance, Transport Accident Insurance, Domestic Hotel Burglary Insurance, Purchase Protection Insurance, Extended Warranty Insurance, and Price Protection Insurance are extended to NAB Qantas Platinum cardholders. The terms, conditions and exclusions for these insurances are specified in the NAB Platinum Policy Information Booklet and may be amended from time to time. Please note: for Emergency and Medical Assistance while travelling overseas - please contact AIG Assist on reverse charge call to Australia +61 (2) 9251 4298. This overseas assistance service is subject to the terms and conditions of the NAB Platinum Policy Information Booklet. Please read the entire Policy Information Booklet to ensure it meets your requirements. For more information please call 1800 788 566 or visit nab.com.au

Other Important Information
Approval is subject to NAB's credit assessment criteria. Terms and conditions are available on application. Fees and charges apply.

A credit card offers you great flexibility and convenience. But it's important to remember, like any debt, you will have to repay it. If you are unsure as to whether you will be able to manage repayments for a new credit card, then you should not consider taking up a NAB credit card at this point in time.
 
™ Ant is a trademark of National Australia Bank Limited ABN 12 004 044 937
® Registered trademark of American Express Company